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- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a leading retailer with a community-focused culture.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be a Christmas Champion and create joyful shopping experiences for customers.
- Qualifications: Must be above school-leaver age and have Right to Work eligibility.
- Other info: Flexible shifts available, with opportunities for training and career growth.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores this Christmas:
Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian, or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers.
Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be one of our Christmas Champions that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
Eligibility
- You must be above the school-leaver age in your country
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
#Sainsburyschristmas
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Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of an Online Assistant. We want to hear about your problem-solving skills and how you thrive in a fast-paced environment!
✨Tip Number 3
Dress the part! Even if it’s a casual interview, looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are ready to take on the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re excited about the role and ready to bring your A-game to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Use keywords from the job description to show us you understand what it takes to be a great Online Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a perfect fit for the role. Remember, less is often more!
Apply Early: Our vacancies can close quickly, so don’t wait around! Head over to our website and get your application in as soon as possible to increase your chances of joining our fantastic team this Christmas.
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant entails. Familiarise yourself with the responsibilities like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a positive shopping experience, especially during busy times like Christmas.
✨Emphasise Flexibility and Teamwork
Highlight your ability to work flexibly and as part of a team. Share instances where you've adapted to changing situations or collaborated with others to achieve a common goal. This will resonate well, as the company values colleagues who thrive in a fast-paced environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, training opportunities, or how they support inclusivity. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.