At a Glance
- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a community-focused retailer with a passion for food.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Flexible shifts, training opportunities, and a commitment to inclusivity.
- Why this job: Be part of a dynamic team delivering joy to online shoppers every day.
- Qualifications: Must be above school-leaver age and have the right to work in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
Eligibility:
- You must be above the school-leaver age in your country School leaving age - GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant in Truro employer: Sainsbury's
Sainsbury's is an exceptional employer that prioritises the well-being and development of its colleagues, offering a vibrant work culture where teamwork and customer service thrive. With competitive benefits such as a nightshift premium, generous discounts, and extensive training opportunities, employees are empowered to grow within a supportive environment. Located in the heart of the community, Sainsbury's fosters inclusivity and celebrates diversity, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Truro
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and teamwork. We want to hear how you handle challenges and work with others, so be ready to share your experiences.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch!
We think you need these skills to ace Online Assistant in Truro
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring your A-game to our fast-paced environment.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Online Assistant role. Mention any relevant experience in customer service or working in a team, as this will catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the job. Remember, we’re looking for attention to detail!
Apply Early:Our vacancies can close quickly, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what an Online Assistant does. Familiarise yourself with the responsibilities like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about providing a great shopping experience, be ready to share examples of how you've helped customers in the past. Think of specific situations where you went above and beyond to assist someone, as this will demonstrate your enthusiasm for customer service.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly and being part of a team. Be prepared to discuss times when you've adapted to changing circumstances or collaborated with others to achieve a goal. Highlighting your ability to thrive in a fast-paced environment will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your interest in the position and helps you determine if it's the right fit for you.
