At a Glance
- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a community-focused retailer with a passion for food.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Other info: Flexible shifts, training opportunities, and a commitment to inclusivity.
- Why this job: Be part of a dynamic team delivering joy to online shoppers every day.
- Qualifications: Must be school-leaver age; enthusiasm for helping customers is key.
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps – or providing substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium -in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Working in our stores
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility
- You must be above the school-leaver age in your country
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
Online Assistant in Sutton employer: Sainsbury's
Sainsbury's is an exceptional employer that prioritises the well-being and development of its colleagues, offering market-leading benefits such as generous discounts, free meals, and a supportive work environment. With a strong focus on inclusivity and career progression, employees are encouraged to grow through training and mentorship opportunities while enjoying a dynamic and fast-paced workplace that values teamwork and customer service. Working at Sainsbury's not only provides meaningful employment but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Sutton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and teamwork. We want to hear how you handle challenges and work with others, so be ready to share your experiences.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Online Assistant in Sutton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring your A-game to our fast-paced environment.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Online Assistant role. We love seeing candidates who take the time to connect their background with what we do at Sainsbury’s.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Early!:Our vacancies can close quickly, so don’t wait around! Head over to our website and submit your application as soon as you can. We’re excited to hear from you and see how you can contribute to our team!
How to prepare for a job interview at Sainsbury's
✨Know the Role Inside Out
Before your interview, make sure you understand what an Online Assistant does. Familiarise yourself with the responsibilities like picking products, dealing with customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond to help someone or solved a problem effectively. This will demonstrate your enthusiasm for helping customers.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly and being part of a team. Be prepared to discuss your experiences working in fast-paced environments and how you adapt to changing situations. Highlight any teamwork experiences where you collaborated with others to achieve a common goal.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role and the company culture. You might ask about training opportunities, how the team collaborates, or what a typical day looks like. This shows your interest and helps you determine if it's the right fit for you.
