At a Glance
- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a leading retailer known for quality and community focus.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Other info: Flexible hours and opportunities for career growth in an inclusive environment.
- Why this job: Be part of a dynamic team, learn new skills, and make customers happy.
- Qualifications: Must be above school-leaver age; 18+ for certain shifts.
Cambridge, Cambridgeshire, United Kingdom
Working in our stores
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
- Free food and hot drinks – provided for Colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant in Cambridge employer: Sainsbury's
Sainsbury's is an exceptional employer that prioritises the well-being and development of its colleagues, offering market-leading benefits such as generous discounts, free meals, and a supportive work environment. With a strong commitment to inclusivity and career progression, employees can thrive in a fast-paced, dynamic setting while enjoying opportunities for personal growth and skill enhancement. Join us at Sainsbury's, where your contributions are valued, and every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Cambridge
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you in your role but also impress during any discussions with us.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you've thrived under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to learn new digital tools. Highlight any past experiences where you've adapted to new technologies quickly, as this will be key in your day-to-day tasks.
✨Tip Number 4
Demonstrate your customer service skills. Think of specific instances where you've gone above and beyond to help customers, as this aligns perfectly with our commitment to providing brilliant service.
We think you need these skills to ace Online Assistant in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, customer service experience, and any familiarity with digital tools.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Sainsbury’s values and how you can contribute to their mission of providing excellent customer service.
Highlight Flexibility and Teamwork:In your application, stress your willingness to work flexible hours and your ability to thrive both independently and as part of a team. Use examples from past experiences to illustrate these qualities.
Showcase Attention to Detail:Since the role requires great attention to detail, provide examples of how you've maintained high standards in previous jobs. This could include keeping areas clean and organised or ensuring accuracy in order processing.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. Sainsbury’s values friendly and welcoming colleagues, so share examples of how you've gone above and beyond to assist customers in the past.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different roles and tasks. Discuss any previous experiences where you adapted quickly to changing situations or took on various responsibilities in a fast-paced environment.
✨Familiarise Yourself with Technology
Since the role involves using digital tools and technology, be prepared to discuss your comfort level with learning new systems. Mention any relevant experience you have with technology, especially in a retail context.
✨Emphasise Attention to Detail
Attention to detail is crucial for this role. Be ready to provide examples of how you've maintained high standards in your previous jobs, whether it’s keeping a workspace tidy or ensuring accuracy in order processing.
