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- Tasks: Pick and select quality products for online orders, assist customers, and load delivery vans.
- Company: Join Sainsbury’s, a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy discounts, free food, generous holidays, pension matching, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a positive impact on customers' shopping experience.
- Qualifications: Must be above school-leaver age, have reliable transport for early starts, and be eligible to work in the UK.
PLEASE ONLY APPLY IF YOU HAVE A RELIABLE MODE OF TRANSPORT FOR THE EARLY MORNING STARTS. THERE IS NO PUBLIC TRANSPORT THAT RUNS AT THIS TIME IN THE MORNING THAT WE ARE HIRING FOR.
THIS IS ALSO A TEMPORARY CONTRACT.
What you\’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury\’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\’ll match between 4-7.5% of your pension contributions
- Sainsbury\’s share schemes – buy Sainsbury\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Online Assistant employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Make sure you highlight your ability to work early morning shifts. Since the role starts at 4am, mentioning any previous experience with early starts or your flexibility in working such hours can set you apart.
✨Tip Number 2
Familiarise yourself with the products and services offered by Sainsbury’s. Showing that you have a good understanding of their offerings will demonstrate your enthusiasm for helping customers and your readiness to provide recommendations.
✨Tip Number 3
Emphasise your ability to work both independently and as part of a team. This role requires a balance of self-motivation and collaboration, so sharing examples of how you've thrived in both situations can be beneficial.
✨Tip Number 4
Be prepared to discuss your comfort with using digital tools and technology. Since the role involves using a handset for planning routes, showcasing your tech-savviness can give you an edge over other candidates.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience in customer service or fast-paced environments. Mention specific roles where you had to pick and select products, handle customer queries, or work as part of a team.
Showcase Flexibility: Since the role requires early morning starts and flexibility, clearly state your availability and willingness to adapt to different shifts. This will demonstrate that you are a good fit for the fast-paced nature of the job.
Demonstrate Attention to Detail: Provide examples of how you have maintained high standards in previous roles, such as keeping areas clean and organised or ensuring accuracy in order processing. This is crucial for creating a great shopping experience.
Express Enthusiasm for the Role: In your application, convey your genuine enthusiasm for helping customers and working in a team. Use positive language to reflect your passion for the role and the company’s values.
How to prepare for a job interview at Sainsbury's
✨Show Your Early Bird Spirit
Since the role requires early morning starts, be prepared to discuss your experience with early shifts or how you manage your schedule to accommodate them. Highlight your enthusiasm for starting work at 4am and how it fits into your lifestyle.
✨Demonstrate Customer Service Skills
This position is all about providing excellent service to customers. Be ready to share examples of how you've gone above and beyond for customers in previous roles. Show that you genuinely enjoy helping others and can handle queries effectively.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly across the store and being part of a team. Discuss your ability to adapt to different tasks and environments, and provide examples of how you've successfully collaborated with colleagues in the past.
✨Familiarise Yourself with Technology
As you'll be using digital tools and technology for your tasks, mention any relevant experience you have with similar systems. If you're comfortable learning new tech, make sure to express that during the interview.
