At a Glance
- Tasks: Select quality products for online orders and assist with customer queries.
- Company: Join Sainsbury’s, a leading retailer known for quality and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Other info: Flexible shifts starting early; great for those who thrive in fast-paced environments.
- Why this job: Be part of a dynamic team, learn new skills, and make customers happy.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
Overview
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes handling customer queries, processing orders, and helping to load the vans for Home Delivery Drivers.
- Always ready to serve customers brilliantly, support with questions, and proactively offer help.
- Build knowledge about products, services and promotions to provide recommendations.
- Work flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (many shifts start at 4am) and comfortable in a fast-paced, physical, high-energy environment, often working alone but thriving as part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys solving problems with initiative and taking responsibility for own tasks in a fast-paced, physical environment.
- Willing to work flexibly and to a high standard across the store; fully trained in a variety of skills with opportunities to learn and develop.
- Comfortable learning to use new digital tools and technology; able to move shopping containers up to 15 kg.
- Great attention to detail, keeping the store clean and organized to create the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium - an additional £2.45 per hour between midnight and 5am where applicable.
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks – provided for colleagues in all stores.
- Generous holiday entitlement - based on hours worked, plus maternity and paternity leave.
- Pension – company contributions matched between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, a confidential service for support and guidance.
While many roles will be temporary over the festive period, there may also be permanent opportunities. Please check the contract type and schedule hours before applying to ensure the role is right for you.
Please note that vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues with resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part of our Disability Confident Leader commitment, all candidates will have the opportunity to be offered an interview through our online assessment which prioritises those candidates who achieve the highest score and closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Responsibilities
Working in our stores this Christmas:
Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, bring energy to the season and help us create the best Christmas possible for our customers.
Our stores are fast-paced environments where no two days are the same, especially during the festive period. They are at the heart of the local community, providing outstanding value, quality and service. As an Online Assistant, you’ll be one of our Christmas Champions who supports a joyful shopping experience for our online customers so they get everything they shop at Sainsbury’s for.
Eligibility:
- You must be above the school-leaver age in your country (see school leaving age guidance).
- If shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years old.
- You must have Right to Work eligibility in the UK.
#Sainsburyschristmas
Online Assistant in Trowbridge employer: Sainsbury's
At Sainsbury's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As an Online Assistant, you'll enjoy market-leading benefits, including generous discounts, free meals, and extensive training opportunities, all while working in a fast-paced environment that fosters teamwork and customer service excellence. Our commitment to employee wellbeing and development ensures that you can thrive both personally and professionally in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Trowbridge
✨Tip Number 1
Familiarise yourself with Sainsbury’s product range and services. This knowledge will not only help you in your role but also impress during any discussions with the hiring team.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's from previous jobs or volunteer work, highlight how you thrived under pressure.
✨Tip Number 3
Show your enthusiasm for customer service. Be prepared to discuss how you've gone above and beyond to help customers in past roles, as this aligns perfectly with Sainsbury’s values.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to learn new skills. Mention any experience you have with digital tools or technology, as this is crucial for the Online Assistant role.
We think you need these skills to ace Online Assistant in Trowbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Online Assistant role. Emphasise your ability to work in a fast-paced environment, customer service experience, and any familiarity with digital tools.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have provided excellent customer service or worked effectively in a team, as these are key qualities for this role.
Highlight Flexibility and Initiative:In your application, stress your willingness to work flexible hours and your ability to take initiative. Provide examples of situations where you successfully adapted to changing circumstances or solved problems independently.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Online Assistant role.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. This role requires a friendly and welcoming attitude, so share examples of how you've provided excellent customer service in the past.
✨Demonstrate Flexibility
Highlight your ability to work flexibly across different tasks and shifts. Since the job involves early morning starts and a fast-paced environment, be prepared to discuss how you adapt to changing situations and manage your time effectively.
✨Familiarise Yourself with Technology
Since the role involves using digital tools and technology, it’s a good idea to mention any experience you have with similar systems. If you’re comfortable learning new tech, make sure to convey that confidence during the interview.
✨Attention to Detail
Emphasise your attention to detail, especially when it comes to selecting products and maintaining a clean store environment. Share specific instances where your meticulousness has positively impacted customer experiences or operational efficiency.
