At a Glance
- Tasks: As an Online Assistant, you'll pick products, handle customer queries, and ensure a smooth delivery experience.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and outstanding service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while working in a vibrant environment.
- Other info: We value inclusivity and provide development opportunities to help you thrive in your career.
- Why this job: This role offers a dynamic work atmosphere, opportunities for growth, and a chance to make customers smile.
- Qualifications: Must be above school-leaver age, have Right to Work eligibility, and be ready for early shifts.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.
Responsibilities
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
Eligibility:
- You must be above the school-leaver age in your country School leaving age - GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
Qualifications
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant in Blackpool employer: Sainsbury's
At Sainsbury's, we pride ourselves on being an excellent employer, offering a vibrant work culture where every day brings new challenges and opportunities. As an Online Assistant, you'll enjoy market-leading benefits, including generous discounts, free meals, and comprehensive training to support your growth within the company. Our commitment to inclusivity and employee development ensures that you can thrive in a supportive environment while making a meaningful impact in your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Blackpool
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you've thrived under pressure, as this is crucial for the Online Assistant role.
✨Tip Number 3
Showcase your customer service skills. Be prepared to discuss how you've handled customer queries or complaints in the past, as providing excellent service is at the heart of what we do.
✨Tip Number 4
Be ready to talk about your flexibility and willingness to learn. Highlight any experiences where you've adapted to new tasks or technologies, as this will align with our need for versatile team members.
We think you need these skills to ace Online Assistant in Blackpool
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your skills, experiences, and any relevant qualifications. Emphasise your ability to work in fast-paced environments and your customer service skills.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service or worked effectively in a team, as these are key aspects of the job.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm for Customer Service
As an Online Assistant, your role revolves around providing a joyful shopping experience. Make sure to express your genuine enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond in previous roles to assist customers.
✨Demonstrate Flexibility and Adaptability
The job requires working in a fast-paced environment with varying tasks. Highlight your ability to adapt to changing situations and your willingness to take on different responsibilities. Discuss any experiences where you successfully managed multiple tasks or adjusted to new challenges.
✨Familiarise Yourself with Digital Tools
Since you'll be using technology to plan your routes and manage orders, it's important to show that you're comfortable with digital tools. Mention any relevant experience you have with technology or your eagerness to learn new systems quickly.
✨Emphasise Attention to Detail
Attention to detail is crucial in ensuring customers receive the best quality products. Be prepared to discuss how you maintain high standards in your work, whether it's keeping things organised or ensuring accuracy in order picking. Provide specific examples from past experiences.
