At a Glance
- Tasks: Be the go-to person for supply chain system issues and drive improvements.
- Company: Join a leading retailer committed to inclusivity and development.
- Benefits: Enjoy discounts, flexible working, and a range of wellbeing perks.
- Other info: Opportunities for growth and collaboration in a transformative team.
- Why this job: Make a real impact in a dynamic environment while supporting millions of customers.
- Qualifications: Strong understanding of supply chain processes and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
The Supply Chain Service Analyst acts as the primary link between supply chain system users and the technical teams who support those applications. The role ensures smooth day-to-day operation of supply chain systems by driving timely resolution of issues, maintaining clear communication with users, and identifying opportunities to improve processes and system performance.
What I am accountable for
- Issue Resolution & Support
- Act as first point of escalation for systemic supply chain system issues.
- Challenge technical teams to ensure timely and effective resolution of incidents.
- Monitor service performance, ensuring service-level agreements (SLAs) are met.
- User Engagement & Communication
- Provide regular updates to supply chain users on issue status, resolution timelines, and system performance.
- Translate technical updates into clear, user-friendly communications.
- Capture user feedback to inform continuous improvement initiatives.
- Process & Continuous Improvement
- Identify recurring issues and work with stakeholders to address root causes.
- Proactively spot opportunities for process and system optimisation and work with Optimisation analysts to land.
- Support implementation of enhancements, ensuring changes deliver measurable benefits to supply chain operations.
- Collaboration & Governance
- Act as a bridge between supply chain, IT, and third-party vendors where relevant.
- Contribute to governance forums, reporting on service performance and improvement initiatives.
- Ensure alignment of system support with business priorities and operational needs.
What I need to know
Essential
- Strong understanding of supply chain processes and supporting systems (e.g., ERP, planning, logistics, procurement tools).
- A sharp detail focus and an ability to distil information from multiple sources to perform diagnostics.
- Proven experience in service management, application support, or supply chain operations.
- Ability to translate business needs into technical requirements and vice versa.
- Excellent communication, stakeholder management, and influencing skills.
- Problem-solving mindset with a track record of driving continuous improvement.
- Ability to handle large amounts of complex information and distil this into compelling and easy to understand messages that stay focused on the big picture.
- A deep understanding of business service models and frameworks.
Desirable
- Familiarity with IT service management frameworks (e.g., ITIL).
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
- Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year.
- We've also got you covered for your future with our pensions scheme and life cover.
- You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
- Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday.
- We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
- And if you ever need it there is also an employee assistance programme.
- Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
Service Analyst in London employer: Sainsbury's
At Sainsbury's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. As a Service Analyst, you'll be at the heart of our supply chain operations, with ample opportunities for professional development and a supportive environment that values your contributions. Enjoy a comprehensive benefits package, including generous discounts, flexible working options, and a commitment to your wellbeing, making Sainsbury's a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or through industry events. Ask them about their experiences and any tips they might have for landing the job.
✨Tip Number 2
Prepare for the interview by understanding the company’s supply chain processes. Familiarise yourself with their systems and think of examples from your past experience that showcase your problem-solving skills.
✨Tip Number 3
Practice your communication skills! Since the role involves translating technical jargon into user-friendly language, try explaining complex concepts to friends or family to ensure you can simplify your message.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Service Analyst in London
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the supply chain processes and systems mentioned in the job description. We want to see that you can translate technical jargon into user-friendly language, so brush up on your ERP and logistics knowledge!
Show Off Your Problem-Solving Skills:Highlight your experience in service management and application support. We love candidates who can demonstrate a knack for identifying issues and driving continuous improvement, so share some examples of how you've tackled challenges in the past.
Communicate Clearly:Your written application should reflect your excellent communication skills. Keep it clear and concise, and make sure to convey your ability to engage with stakeholders effectively. Remember, we’re looking for someone who can distil complex information into easy-to-understand messages!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sainsbury's
✨Know Your Supply Chain Stuff
Make sure you brush up on your understanding of supply chain processes and the systems that support them. Be ready to discuss specific tools like ERP, logistics, and procurement systems, as well as how they fit into the bigger picture.
✨Communicate Like a Pro
Since this role involves translating technical jargon into user-friendly language, practice explaining complex concepts in simple terms. Think about examples from your past experience where you successfully communicated with stakeholders or users.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled issues in service management or application support. Highlight your ability to identify root causes and implement improvements, as this will demonstrate your proactive mindset.
✨Be Ready to Collaborate
This role requires working closely with various teams, so think of instances where you've successfully collaborated with IT, vendors, or other departments. Emphasise your teamwork skills and how you can act as a bridge between different groups.
