At a Glance
- Tasks: Lead and manage People Services operations, ensuring compliance with Right to Work legislation.
- Company: Join Argos, a digital-led UK retailer pushing boundaries in customer service.
- Benefits: Enjoy discounts, performance bonuses, private healthcare, and flexible working options.
- Other info: Opportunities for growth and learning across various business areas.
- Why this job: Make a real impact on colleague experiences while developing your career in a dynamic environment.
- Qualifications: Experience in People Services and knowledge of Right to Work legislation required.
The predicted salary is between 57704 - 70528 £ per year.
You’ll be responsible for the effective delivery of Argos People Services operations, ensuring colleagues and leaders receive accurate, timely and consistent support across core people processes. Alongside this broader service focus, you’ll lead Argos compliance with Right to Work legislation, ensuring processes are completed accurately and on time. You will lead a team to manage operational services and complex cases, guide colleagues on the execution of our procedures, and drive continuous improvement across both in-house and BPO (Business process outsourcer) -delivered services.
As the subject matter expert for People Services and RTW, you’ll be the primary contact point with the Home Office, keeping up to date with legislative changes and translating them into clear, effective Argos and BPO processes. You’ll oversee service performance, customer experience, assurance and audit activity across the BPO and in-house People Services teams, using insight and service measures to identify risks, resolve recurring issues and improve colleague outcomes. You’ll develop and monitor control frameworks, supported by the People Admin, and work closely with the Head of People Transformation & People Services on service governance, operational priorities and the responsible use of colleague data.
What I am accountable for:
- Lead, manage, motivate and develop the People Services and RTW team.
- Lead the effective end-to-end delivery of People Services operations, ensuring services are accessible, responsive, accurate and consistent for colleagues and leaders.
- Own service performance across in-house and BPO delivery, setting clear standards and using service measures, colleague feedback and operational insight to improve outcomes.
- Partner with People teams, leaders, Technology and service providers to simplify processes, resolve recurring service issues and deliver continuous improvement across the colleague lifecycle.
- Ensure operational priorities, service risks, demand and capacity are understood and managed through effective governance, escalation and planning.
- Attend periodic colleague data clinic, providing guidance and advice as the SME as well as completing relevant actions and follow up.
- Work closely with the Privacy team to support the investigation of colleague data breaches.
- Review and approve colleague data transfer requests.
- Monitor the use and governance of colleague data.
- Prepare colleague data governance reports for DGC.
- Ensure the business is aware of how to use colleague data, linking in with Privacy team.
- Support with educating People team colleagues and the broader business in the importance of good data governance and protection processes.
- Oversight of audit activities, aligning with Head of People Transformation & People Services for review and sign off.
- Act as audit liaison for all fieldwork activities, supported by the HR Assurance Lead and HR Assurance Administrator.
- Monitor effectiveness of control frameworks, supported by HR Assurance Lead and HR Assurance Administrator.
- Oversight of all monitoring and evidencing of BPO activity.
- Oversight of user access reviews and approving new user access requests.
- Ensure that BPO RTW processes are aligned to current RTW legislation.
- Engage with Tech to develop and manage solutions that support RTW processes.
- Work closely with Ops Admin for review and final sign-off on case management of errors and potential fraudulent documents, skilled worker visa applications and reporting.
What I need to know:
- Strong knowledge of People Services operating models and end-to-end colleague lifecycle processes, with experience of leading high-quality operational service delivery.
- Experience of managing service performance, customer experience and continuous improvement using operational data, service measures and feedback.
- Knowledge of Right to Work legislation, and its application in a large organisation.
- Strong understanding of data protection legislation relating to colleague data, in an operational environment.
- Experience of building and monitoring control frameworks and supporting audit activities.
- Good knowledge of HR operational processes and HR systems and the risk profile associated with those activities.
- Excellent communication skills with the ability to communicate complexity simply across a range of stakeholders.
- Good planning skills, with an up to 12-month outlook.
- Analytical problem solving, able to use data to identify issues and find solutions.
- Strong relationship management skills with the ability to influence at senior manager level.
- Desirable experience of working with a BPO or similar outsourced provider in delivering service.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits.
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
People Services and Right to Work Manager in London employer: Sainsbury's
Sainsbury's in Torquay offers a vibrant work environment where teamwork and customer service are at the heart of everything we do. As a Night Shift Trading Assistant, you'll benefit from comprehensive training, opportunities for personal growth, and the chance to make a real difference in our community by ensuring our store is well-stocked and welcoming. Join us for a rewarding experience in a supportive atmosphere that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land People Services and Right to Work Manager in London
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We think you need these skills to ace People Services and Right to Work Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Sainsbury's. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Sainsbury's and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Sainsbury's. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Sainsbury's's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Sainsbury's
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Sainsbury's.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Sainsbury's will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Sainsbury's and how you would contribute to adapting HR strategies.
