At a Glance
- Tasks: Manage gift card operations, resolve queries, and support promotional activities.
- Company: Join the dynamic Argos Gift Card team within Sainsbury’s Group.
- Benefits: Enjoy discounts, flexible working, and a performance-related bonus.
- Other info: Great opportunities for growth and development in a supportive team.
- Why this job: Be part of a fast-paced environment and make a real impact on customer experience.
- Qualifications: Experience with data management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Operations Executive - 9 month Fixed Term Contract, London or Coventry based
About the team:
The Argos Gift Card team delivers market‑leading gift card and multi‑retail voucher solutions across the Sainsbury’s Group. Operating in a fast‑paced commercial environment, the team works closely with internal stakeholders and external B2B partners to deliver reliable, customer‑first outcomes.
More about the role:
As an Operations Executive, you will play a key role in the day‑to‑day delivery of our gift card operations. You will manage a shared inbox with a 24‑hour SLA, resolve client and customer queries, process orders, invoices and credits, and support promotional activity and SKU set‑up. You’ll work across several business systems and collaborate with teams across Argos and Sainsbury’s to ensure accuracy, first‑time resolution and a consistently strong customer experience.
More about you:
You are highly organised, detail‑focused and comfortable managing multiple workflows simultaneously. You communicate clearly with a range of stakeholders and take ownership of issues through to resolution. You enjoy working with data and systems, are confident validating information, and are motivated by delivering efficient, customer‑centred outcomes.
Essential criteria:
- Experience with Argos SKU set up processes
- Ability to accurately process and validate data across multiple systems
- Experience managing customer or stakeholder queries within service levels
- Confidence using business systems (e.g. Oracle, finance, order or CRM platforms)
- Clear written and verbal communication skills
- Ability to prioritise workload and manage multiple tasks concurrently
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.
When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
- Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- We've also got you covered for your future with our pensions scheme and life cover.
- You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.
- Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday.
- We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
- And if you ever need it there is also an employee assistance programme.
- Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
Please note, due to the volume of applications we receive, our roles may close early.
Operations Executive in London employer: Sainsbury's
At Argos, we pride ourselves on being an inclusive and dynamic employer, offering a vibrant work culture that encourages personal and professional growth. As an Operations Executive, you'll benefit from a supportive environment with opportunities to collaborate across teams, access to extensive training, and a range of perks including generous discounts, flexible working options, and a performance-related bonus scheme. Join us in London or Coventry and be part of a team that values your contributions while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in London
✨Tip Number 1
Get to know the company inside out! Research Argos and Sainsbury’s, their values, and the gift card team. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with various stakeholders, being clear and concise is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer queries in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Argos.
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your experience with Argos SKU set-up processes and managing customer queries, as these are key aspects of the job.
Show Off Your Organisational Skills:We want to see how organised you are! Use examples from your past experiences to demonstrate your ability to manage multiple workflows and prioritise tasks effectively.
Communicate Clearly:Since clear communication is essential for this role, ensure your written application reflects that. Keep it concise, professional, and free of jargon while showcasing your communication skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's
✨Know Your Stuff
Make sure you understand the key responsibilities of an Operations Executive. Familiarise yourself with Argos SKU set-up processes and the business systems mentioned in the job description, like Oracle and CRM platforms. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Organisational Skills
Since the role requires managing multiple workflows, be ready to discuss how you prioritise tasks and stay organised. Bring examples from your past experiences where you successfully juggled various responsibilities while maintaining a high level of accuracy and customer satisfaction.
✨Communicate Clearly
As you'll be dealing with clients and stakeholders, practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you've resolved customer queries in the past, focusing on your communication style and problem-solving approach.
✨Demonstrate Your Data Savvy
Since the role involves working with data, be prepared to discuss your experience with data validation and processing. You might even want to brush up on any relevant tools or software you’ve used before, as this will highlight your confidence in handling data-driven tasks.
