Head of Operational Excellence & Content in London

At Argos, we’re building a Marketplace that makes it easier for customers to discover great products, and easier for sellers to grow with us. Behind every great Marketplace experience is an operation that runs smoothly, scales quickly, and delivers consistently high standards. This role sits right at the centre of that. You’ll own the full seller journey from contract signature through onboarding, product set up and first sale, while leading the teams that make it happen. Your work will directly shape seller confidence, customer trust, and the pace at which our Marketplace can grow.

You’ll combine strategic ownership with a hands-on leadership style, setting clear direction while staying close to the detail to remove blockers and keep pace high. This is a role where you’ll build scalable operations and set the standard for how onboarding and content is delivered at quality and at scale.

We’re looking for a strong people leader with proven marketplace experience. You’ll understand how marketplace models operate in practice, bring solid e-commerce experience, and have the credibility to lead experienced managers, build capability and give clear, regular feedback.

You’ll own and continuously improve the end-to-end seller onboarding experience, ensuring sellers launch quickly, meet quality and compliance expectations, and deliver a strong customer experience from day one. You’ll also lead the content lifecycle, ensuring product data is accurate, high quality and ready to go live at scale.

You’ll set clear performance measures including time to live, onboarding completion, seller quality metrics and content quality, using data to identify gaps, prioritise improvements and drive pace.

This is a hands-on role. You’ll work closely with your teams day to day, unblocking issues, solving problems and acting as the senior escalation point for more complex onboarding, integration or content challenges.

You’ll build and scale the capability over time, starting with two direct reports and shaping the future team structure to support growth. Working closely with Commercial, Product, Tech, Legal, Finance, SEO, Marketing and Operations, you’ll influence priorities and help shape how Marketplace operates at scale.

You’re an experienced marketplace leader who understands how to build and scale operations in a fast-moving digital environment. You bring strong e-commerce experience, but importantly you’ve seen how marketplace models work in practice and know what great looks like.

You’re a confident people leader who delivers through others. You build trust quickly, set clear expectations and develop managers to drive performance, with a strong focus on coaching and feedback. You’re hands on and solutions focused, comfortable simplifying complexity, making pragmatic decisions and balancing speed with quality. You use data to drive decisions and bring a collaborative approach to working across Product, Technology and Commercial teams.

• Proven senior leadership experience in a marketplace environment
• Strong e-commerce and digital operations experience, with a clear understanding of marketplace models
• Experience leading and developing managers, building high performing teams and driving accountability
• Strong operational ownership, with experience improving end to end processes at scale
• Data led mindset, using KPIs and insight to drive performance and continuous improvement
• Strong cross functional leadership across Product, Technology and Commercial teams
• Clear communication and confident decision making in fast moving environments

This role can be based from either our London or Coventry office.

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day.

From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits.

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares).

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you'll be able to choose a car. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).