Experience Designer - Nectar 360 Media Agency - B2B in London

At Sainsbury's we believe that the customer, colleagues and suppliers should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable digital experiences that better serve our users' ever-changing needs. We work across a range of services, products, touchpoints and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury's Group (which includes Sainsbury's Food, Argos, Bank, Nectar, Nectar 360, Tu and Habitat). We drive brilliant end-to-end experiences across all our brands, operating in agile teams and squads, and working collaboratively with teams right across the business to make the most of the exceptional knowledge, insight and talent across the division.

This role is focused in the exciting B2B world of Nectar 360 Media Agency, which is a fully integrated loyalty, insights and media services agency that builds loyalty and personal connections with customers for the biggest UK and global brands. With more than 22 billion rows of Sainsbury's data and granular shopping insights from 19 million customers, we have the full picture of what Sainsbury's shoppers love now and what they will come to love in the future. By looking at what customers buy or not, we gather insights to help Brands develop integrated communication strategies and campaigns.

As an Experience Designer, you will be responsible for understanding how our suppliers, clients and colleagues interact with us and what their needs and pain points are. Then alongside our business needs, you'll design engaging digital solutions based on data, insight and research that create simple, intuitive experiences for users. You will be working within a team of internal experienced designers, product managers and engineers alongside stakeholders from other parts of the operation who will rely on your knowledge of user experience, accessibility, and interaction design. You'll also work alongside third-party external design and research agencies to harness specific expertise where needed.

The ideal candidate will have spent time in a mid-weight design role, be used to solving problems independently and collaboratively and advocate the value of design. You will need to use design thinking to plan out that work and get feedback from a range of stakeholders.

• Design and test well-crafted end-to-end concepts and solutions
• Run design collaboration sessions with stakeholders from across the group to share insights and ideas
• Lead the creation of user journey flows
• Collaborate & align with key stakeholders around roadmap features and prioritisation
• Research supplier & colleague needs through observation and interviews
• Organise and conduct research and user testing
• Work within agile teams to get your solutions into the hands of our users
• Work with copywriters to brief new content needs across product modules as well as review the implementation of copy across sprints
• Coordinate with third party agencies: Act as a liaison between internal, external teams and development squads to ensure new UX and UI directions are feasible, aligned with business goals, and implemented in upcoming sprints
• Gather and prioritise feature requirements as well as ensuring smooth handovers to Engineering teams
• Champion accessibility and inclusive design principles in your work and throughout the team

What we're looking for:

• Industry experience as a mid-weight UX or Product Designer in a B2B setting.
• The core technical skills outlined below.
• System and service design experience to able to navigate complex and connected problem spaces
• Adaptable to changing priorities, complexity and unknowns
• Strong visual, interface and interaction design skills
• Excellent time management to work effectively across multiple projects
• Confidence challenging your peers and stakeholders
• Taking the initiative and driving change in a fast-paced environment
• Tailoring your approach for different audiences
• Expertise designing and prototyping with tools such as Figma
• Capable of conducting research and interpreting results
• Knowledge of how to design inclusively
• Influence and negotiation skills

Essential criteria:

• Industry experience as a UX or Product Designer in a B2B setting
• Ability to collaborate with a broad range of stakeholders to ensure all business requirements are met
• Skilled in planning and conducting user research and distilling findings into actionable insights
• Proficient in applying UX fundamentals, including insight gathering, workshop facilitation, information architecture, Interface and interaction design and clearly documented design artifacts

Support we will provide:

• A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
• Design system and set of standards to work with
• Access to a large Experience Design community to share and learn

We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:

• Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
• We've also got you covered for your future with our pensions scheme and life cover.
• You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
• Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday.
• We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
• And if you ever need it there is also an employee assistance programme.
• Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibility criteria may apply).