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- Tasks: Manage supplier-funded media campaigns and deliver exceptional digital experiences for Sainsbury's customers.
- Company: Join Sainsbury's innovative Nectar360 team, blending retail and media in a unique culture.
- Benefits: Enjoy discounts, flexible working, and a range of wellbeing benefits including holiday allowances.
- Why this job: Be part of a dynamic team where your work directly impacts customer experiences and brand connections.
- Qualifications: Organised, detail-oriented, and comfortable with Excel; experience in marketing is a plus.
- Other info: Opportunities for personal development and a supportive, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Everything our Nectar team does is powered and fuelled by data and by great relationships with some of the UK's favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It's like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there's no set-up quite like this one. The team is a real priority because it's connected to everything the business does and drives profitability. It's where you can take risks, learn from them and be recognised.
About the team
Join Nectar360, the retail media and loyalty business within Sainsbury's, where we're focused on delivering an exceptional digital experience for customers shopping on Sainsbury's Online. You'll be part of one of the fastest-growing, most dynamic areas of the business, helping to power supplier-funded campaigns across Sainsbury's.co.uk, the Sainsbury's App and our OnDemand channels so brands can connect with customers at the moments that matter.
More about the role
As an eCommerce Client Support Executive, you'll manage end-to-end delivery of supplier-funded media activations - planning, trafficking and QA through to reporting - ensuring every campaign lands on time and to plan across our digital channels. You'll be the central point of contact for delivery queries, troubleshooting issues swiftly, and maintaining our shared team inbox so colleagues and clients get clear, timely answers. You'll create weekly and ad-hoc performance reports using Adobe Analytics and the Sainsbury's Insight Platform, translate findings into actionable recommendations, and keep supplier activation packs and web pages up to date. You'll also support proposal development for Food eCommerce, maintain accurate financial admin with 100% billing accuracy, and build collaborative relationships across Nectar360 and Sainsbury's teams to keep work moving smoothly.
More about you
You're organised, methodical and comfortable managing multiple workstreams in a fast-moving environment with changing priorities. You take responsibility for your work, keep yourself current on processes and communications, and show strong attention to detail - especially when working in Excel and with analytics tools. You communicate clearly with internal and external stakeholders and know when to escalate. You plan and prioritise effectively, work well both independently and as part of a team, and bring a positive, proactive approach - anticipating next steps, spotting risks and opportunities, and taking action. You're committed to ongoing personal development and open to evolving ways of working that improve how we deliver. Experience in Marketing/Digital, working with commercial teams or suppliers, or familiarity with media plans/analytics is a bonus, but not essential.
Essential criteria
Experience of managing multiple workstreams in a demanding environment. Experience of working with ambiguity and changing situations. Proficient in the use of Excel. Effective communicator, with experience of working with internal and external stakeholders.
We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them:
- Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
- We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 5% of salary (which may vary for Nectar360), depending on how we perform.
- Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers.
- And if you ever need it there is also an employee assistance programme.
- Moments that matter are as important to us as they are to you which is why we give up to 26 weeks pay for maternity or adoption leave and up to 4 weeks pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply). Please note, due to the volume of applications we receive, our roles may close early.
Ecommerce Client Support Executive in London employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Client Support Executive in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Sainsbury's or in the Nectar 360 team on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Sainsbury's digital channels and recent campaigns. Show them you’re not just another candidate, but someone who’s genuinely interested in their work.
✨Tip Number 3
Practice your communication skills! As an eCommerce Client Support Executive, you'll need to be clear and concise. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Sainsbury's.
We think you need these skills to ace Ecommerce Client Support Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Client Support Executive role. Highlight your experience with managing multiple workstreams and any relevant skills in Excel or analytics tools. We want to see how you fit into our unique culture!
Show Off Your Communication Skills: Since you'll be the go-to person for delivery queries, it's crucial to demonstrate your effective communication skills. Use clear and concise language in your application to show us you can handle internal and external stakeholder interactions like a pro.
Be Organised and Methodical: We love candidates who are organised and can juggle multiple tasks. In your application, share examples of how you've successfully managed competing priorities in fast-paced environments. This will help us see your potential to thrive in our dynamic team!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our amazing team at Nectar360!
How to prepare for a job interview at Sainsbury's
✨Know Your Stuff
Before the interview, dive deep into Sainsbury's Nectar 360 team and their role in eCommerce. Familiarise yourself with their loyalty programmes and how they leverage data for campaigns. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Organisation Skills
As an eCommerce Client Support Executive, you'll be juggling multiple tasks. Prepare examples from your past experiences where you successfully managed several workstreams or dealt with changing priorities. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've had to communicate with stakeholders or troubleshoot issues, and be ready to share those during the interview.
✨Be Proactive and Positive
Sainsbury's values a proactive approach. During the interview, express your enthusiasm for taking initiative and spotting opportunities. Share instances where you anticipated challenges and took action to resolve them, showcasing your problem-solving mindset.
