Design Support Analyst in London

The Design Support Analyst is responsible for developing detailed process designs, capturing, quantifying and managing business and user requirements, and supporting the creation of system architectures across the full supply chain landscape (Food, General Merchandise and Clothing). Working within cross-functional teams, the role focuses on producing ‘as is’ and ‘to be’ process maps and ensuring robust requirements and quantified benefits underpin supply chain transformation initiatives. With a strong customer-first mindset, the analyst ensures customer needs and expectations are embedded into digital product and process design. Collaborating with a wide range of stakeholders, including Category teams, Technology and third-party suppliers, the role leverages tools such as customer research and journey mapping to design effective, insight-led processes that enhance the customer experience.

What you need to do:

• Leadership on the business design for supply chain digital products, founded on the needs and expectations of the end users & customers, balanced with deliverability and the needs of the wider transformation programme.
• Work with stakeholders to drive through and implement new aspects of processes to improve efficiency & end-user outcomes.
• A strong working knowledge of process and business requirements helps build credibility & achieve buy-in from senior stakeholders.
• Advocate for end users, conduct process mapping and requirements sessions, inform digital product concepts, validate business insights and engage stakeholders.
• Manage stakeholders and support project/product teams through a user-centred design approach whilst balancing business challenges and strategic vision.
• Driving adherence to customer experience and other related principles/standards in digital product design and delivery (e.g. accessibility, security, etc).
• Analysis of ‘as is’ processes to identify areas for improvement and produce recommendations/options.
• Working closely with colleagues and 3rd parties/agencies to commission and accept digital design deliverables.
• Provide expert advice and guidance (based on experience and evidence) to a wide variety of stakeholders on issues related to digital product and solution design.
• With support, drive your own personal development.
• Responsible for the maintenance of all low-level detailed process maps and business requirements to cover all ‘as is’ and ‘to be’ processes and to ensure digital products meet the end users' needs.

What you need to know and show:

• Wide range of experience as a business analyst, UX, product or UI designer ideally for a big brand/FMCG/CGR organisations.
• Builds collaborative relationships and gains agreement from stakeholders to support ideas; grow a community focused on process-driven improvements and digital transformation.
• Combines working knowledge of business, supply chain, and organisational transformation to inform process improvement decisions, identify opportunities, and align ways of working.
• Engages and influences others by using a wide range of communication methods and styles.
• Facilitates understanding and encourages communication both within own team and more broadly.
• Applies analysis on emerging trends in technological capabilities and/or work processes to current or new business conditions and pro-actively seeks opportunities to prototype these and refine before deploying more widely.
• Strong attention to detail and problem solving with a desire for excellence in delivery.
• The ability to practice thought leadership and to advise stakeholders on how to best realise business, brand, and digital experience goals through the creation of best-in-class user experiences.
• Ability to manage multiple, changing priorities, ambiguity, and to work with diverse personalities and complex dynamics.
• Living the Sainsbury’s Group values through proactively taking responsibility, owning any issues arising and following through to resolve them (within their role remit).
• Recognise how their individual responsibility impacts team delivery and inspires others to do the same.
• Be visible to help to deliver a positive, inclusive culture where everyone can deliver to their full potential.
• Consistently focus on being an inclusive employer and a place where people love to work.
• Expert skills with Blueworks & Visio or similar preferable.
• Good foundational skills in MS Office especially Excel and PowerPoint.
• An understanding of Confluence and Jira.
• Experience in Lean Six Sigma or continuous improvement principles and working in an Agile environment is preferable.

Essential Criteria:

• Proven experience producing “as is” and “to be” process maps using tools such as Blueworks, Visio, or similar.
• Demonstrated ability to capture and document business and user requirements (e.g. running workshops, producing requirement specifications or user stories).
• Experience analysing existing processes to identify inefficiencies and deliver improvement recommendations with measurable outcomes.
• Evidence of working with cross-functional stakeholders (e.g. Technology, Category teams, suppliers) to gain buy-in and deliver process or digital product changes.
• Experience applying user-centred design principles (e.g. customer journey mapping, user research) to inform process or system design.