Concept Store Design Delivery Manager in London

The Concept Store Design & Delivery Manager role sits within the Argos Strategy & Transformation team responsible for shaping the future direction of Argos across all channels. This role specifically focuses on how customers experience Argos in-store, bringing together customer insight, design expertise, and delivery capability to create innovative retail concepts across multiple store formats. By combining creative thinking with commercial focus, the team develops and delivers concepts that enhance the physical brand presence, improve customer journeys, and support wider business transformation.

As a Concept Store Design & Delivery Manager, you will lead the end-to-end development and delivery of retail design concepts, trials and initiatives across the Argos estate. From initial insight and brief creation through to final in-store execution, you will ensure concepts are translated into high-quality, customer-focused environments that align to brand standards and deliver measurable outcomes.

You will manage a varied portfolio of projects, taking ownership for creative direction, project planning, and delivery. Working closely with interior, architectural and graphic design teams, alongside retail, property and commercial stakeholders, you will ensure clear communication of design intent and consistent delivery. You will also lead external agencies and suppliers, manage budgets, and provide ongoing design support to ensure concepts are delivered ‘right first time’ while identifying opportunities to improve ways of working.

You bring experience delivering retail design or store development projects, with the ability to translate insight into practical, customer-focused environments. You are comfortable managing multiple projects of varying scale and complexity, balancing creative development with structured project delivery and stakeholder management.

You communicate effectively across written, verbal, and visual formats and are confident with engaging stakeholders at different levels. You apply a customer-focused approach, use insight to inform decisions, and demonstrate ownership of project outcomes. You are also experienced in managing agencies and suppliers, ensuring delivery against agreed outputs and optimising value within budget constraints.

Essential criteria

• Extensive knowledge of retail interior design, VM, equipment and construction delivery best practice.
• Experience working client-side and/or agency-side within retail design and construction environments.
• Strong track record of delivering complex retail projects to agreed timelines and budgets.
• Proven ability to influence and engage senior stakeholders up to Board level.
• Deep understanding of customer needs within physical retail environments.

Desirable

• Detailed understanding of construction, equipment, and production methods.
• Flexible, agile thinking with the ability to adapt to change.

At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day.

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits.

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.