Customer and Trading Manager - Nightshift in Loanhead

Customer and Trading Manager – Nightshift

Join to apply for the Customer and Trading Manager – Nightshift role at Sainsbury’s .

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

• Lead a team overnight to deliver all replenishment the store, prioritise deliveries, organise the warehouse, and replenish shelves.
• Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensure standards are brilliant by morning so we’re ready to serve our customers.
• Manage people: performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.

Our night‑shift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. Our nightshifts typically run from 22:00 until 08:00.

What makes a great nightshift manager

• Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns, understanding the importance of a safe and healthy environment for their team.
• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Has previous experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee‑relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.

li>Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.

• Has managed employee‑relations issues, including performance and absence management.
• Desirable – has worked night shifts in a high‑volume, operational environment, adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out‑of‑hours trading.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location.

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to15% discount off Sainsbury’s every Friday and Saturday and 15% off Argos every pay day.
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks for colleagues in all stores.
• Generous

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