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For Companies At a Glance
- Tasks: Lead and inspire a management team to enhance customer experience in-store.
- Company: Join Sainsbury’s, a leading retailer passionate about food and customer service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Grow your leadership skills while making a real impact on customer satisfaction.
- Qualifications: Experience in customer-focused roles; passion for team development and service excellence.
- Other info: Opportunities for career advancement within Sainsbury’s and its family brands.
The predicted salary is between 36000 - 60000 £ per year.
Our Lead Customer Experience Manager role is a brilliant step if you’re ready to stretch your leadership skills to fully lead and inspire a management team and department. You will have clear accountability, realistic expectations and structured support. It’s a win:win – we give you the time and space to coach your team and strengthen your leadership skills, and you help us to create an even better in-store experience for our customers and colleagues.
Your leadership experience could be in any customer focussed industry, not necessarily Food Retail. In fact, we’re keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so don’t worry if you don’t have the technical knowledge, we’re looking primarily for the desire to achieve success through your people and a love for connecting with customers.
What you’ll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer.
You’ll be working in one of our busiest and most complex stores, reporting directly to the Store Manager and leading a team of managers. It’s fast-paced. Every day will bring unexpected challenges. You won’t always have the answers – that’s fine – but by solving short-term problems and making medium-term changes, you’ll support your team to keep delivering.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials or filling up with petrol, you’ll make sure they enjoy the very best experience.
Specifically, your role is to set the direction of travel in your area for the next 1-3 months.
What success looks like
There’s a lot to learn. Every day you‘ll be strengthening your existing leadership skills and adding new ones, here’s how:
- You’ll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change
- You’ve mastered helping your team put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service and spot opportunities
- You’ll be leading through communication; clearly articulating how we’re performing and inspiring improvements for now, and the next quarter
- You will be developing yourself as the operational expert and acting as a role model for your team
- You’re confident making decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager
About you
You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you’re looking for a new challenge after a career break or transferring from another big store retail environment or another sector. Wherever you’re working now, you’ve demonstrated you can make a difference and love being part of a team.
What matters most is you – that you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.
Where next?
Join Sainsbury’s instore management teams and you’ll enjoy the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you’ll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop.
As one of our Lead Managers you could move into a Deputy Store Manager or Store Manager role with us. You’ll also be well placed for a leadership challenge in head office or across the Sainsbury’s family: Habitat, Tu, Argos, Sainsbury’s Bank and Nectar 360. Trust us – we know how to make the most of your potential.
What we’ll give you
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click ‘apply’ to start your Sainsbury’s journey
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Lead Customer Experience Manager employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Experience Manager
✨Tip Number 1
Showcase your leadership experience by sharing specific examples of how you've successfully managed teams in customer-focused environments. Highlight any unique challenges you faced and how you overcame them to improve customer satisfaction.
✨Tip Number 2
Demonstrate your passion for customer service by discussing innovative ideas you've implemented in previous roles that enhanced the customer experience. This will show us that you not only understand the importance of customer satisfaction but are also proactive in improving it.
✨Tip Number 3
Prepare to discuss how you would approach coaching and developing your team. We want to see your strategies for motivating others and fostering a collaborative environment, so think about specific methods you've used in the past.
✨Tip Number 4
Be ready to talk about your decision-making process, especially in fast-paced situations. Share examples where you had to make quick decisions that positively impacted your team or customer experience, as this aligns with our need for effective leadership.
We think you need these skills to ace Lead Customer Experience Manager
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize your leadership experience in your application. Discuss specific examples where you have successfully led a team, inspired others, and improved customer experiences.
Showcase Customer Focus: Demonstrate your passion for customer service. Include anecdotes that illustrate how you've put customers first and created positive experiences in previous roles.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the posting, such as 'coaching', 'motivating', and 'teamwork', to show that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Explain why you want to work at Sainsbury’s and how your skills and experiences make you a perfect fit for the Lead Customer Experience Manager role.
How to prepare for a job interview at Sainsbury's
✨Show Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and motivate your team. Share specific examples of how you've successfully led a team in the past, especially in customer-focused environments.
✨Demonstrate Customer-Centric Thinking
Highlight your understanding of customer experience and how you prioritize it in your decision-making. Be ready to share instances where you’ve put yourself in the customers' shoes to improve service delivery.
✨Embrace Challenges
Since the role involves navigating unexpected challenges, express your adaptability and problem-solving skills. Discuss how you handle pressure and make decisions quickly while maintaining team morale.
✨Communicate Clearly
Effective communication is key in this role. Prepare to articulate your thoughts clearly and concisely during the interview. Practice explaining complex ideas simply, as you would to your team or customers.
