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- Tasks: Lead a team to ensure amazing customer experiences in-store and manage operations effectively.
- Company: Join a leading retail brand committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in managing teams in fast-paced environments and strong leadership skills.
- Other info: Dynamic workplace with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
What makes a great Lead Customer Experience manager:
Essential Criteria:
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Lead Customer Experience Manager employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with our commitment to inclusivity and customer experience. We love candidates who resonate with our mission!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've led teams or improved customer experiences. Be ready to share those success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Lead Customer Experience Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer experience shine through in your application. We want to see how you can inspire and lead a team to create amazing experiences for our customers.
Tailor Your CV: Make sure your CV highlights your experience managing teams in fast-paced environments. We love seeing specific examples of how you've driven performance and engagement in previous roles.
Be Data Savvy: Since the role involves data analysis and KPI interpretation, don’t forget to mention any relevant experience you have with these skills. Show us how you've used data to improve performance in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sainsbury's
✨Know Your Customer Experience
Make sure you understand what a great customer experience looks like in a retail environment. Familiarise yourself with the company's values and how they translate into customer interactions. Be ready to share examples of how you've improved customer experiences in your previous roles.
✨Showcase Your Leadership Skills
As a Lead Customer Experience Manager, you'll be leading a team. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed teams in the past. Highlight your ability to coach and develop others, especially in fast-paced settings.
✨Be Data Savvy
Since the role involves data analysis and KPI interpretation, brush up on your analytical skills. Be prepared to discuss how you've used data to drive performance improvements in your previous positions. Bring examples of metrics you've tracked and how they influenced your decision-making.
✨Emphasise Inclusivity and Team Building
This company values diversity and inclusion, so be ready to talk about how you've fostered an inclusive environment in your past roles. Share your strategies for building diverse teams and how you ensure everyone feels welcome and valued.
