At a Glance
- Tasks: Deliver exceptional customer service and support in a fast-paced store environment.
- Company: Join Sainsbury's, a trusted retailer with a rich community history.
- Benefits: Enjoy discounts, flexible hours, and comprehensive health and financial support.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Be part of a team that values your contributions and fosters growth.
- Qualifications: Friendly attitude, teamwork skills, and a willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
Job Info ID 400082401
Job Category Store roles
Locations Sainsbury's Supermarkets Ltd, Leicestershire, LE10 0XN, GB
Full Time or Part Time: Part time
Contract Type: Permanent
Availability Window: The availability window below shows when we’d expect you to be available to work during the week. Your shifts will be planned within these times and shared with you three weeks in advance. We support flexible working, so even if your availability isn’t an exact match but is similar, please apply, we’d love to hear from you.
- Sunday (From) 13:00 - (To) 22:00
- Monday (From) 12:00 - (To) 20:00
- Tuesday (From) 18:00 - (To) 22:00
- Thursday (From) 12:00 - (To) 22:00
Working in our stores: We’re proud that our stores have been at the heart of the communities they serve for over 150 years, united by a shared passion for food and putting customers first. As a Customer Assistant, you’ll be the special ingredient that helps our stores run brilliantly by bringing energy to our fast-paced environment, thriving as part of a team and embracing our commitment to give our customers everything they come to Sainsbury’s for, day in day out.
You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Putting customers first and making them feel valued through thoughtful, friendly and helpful service.
- Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products.
- Using and embracing digital tools to do your job well and enhance customer experience.
- Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location.
- Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers.
What it takes to be part of our team:
- Friendly and welcoming, with a genuine enthusiasm for helping customers.
- Thrive working in a fast-paced, physical and high-energy environment.
- A committed team player, always willing to support colleagues and work together.
- Flexibility and willingness to work across the store and take on new challenges.
- Open to learning, developing and trying new things to improve our service.
- Confident learning to use new digital tools and technology to do your job brilliantly.
- Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better.
Supporting you at work and beyond: We offer our colleagues a wide range of rewards and provide competitive benefits:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
- Holiday entitlement - based on the hours you work.
- Enhanced Family Leave– Maternity, Paternity, Adoption and more.
- Pension and life cover – we’ll match between 4-7.5% of your pension contributions and up to 6x life cover.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Other Retail savings – discounts on eating out, holidays and at other retailers.
- Physical wellbeing - cycle to work and bike rental schemes, reduced price gym access and Health/Dental cash plans.
- Mental wellbeing - 24/7 access to our Employee Assistance Programme and Online wellbeing platform.
- Financial support - interest-free season ticket loans, Pay advance, affordable loans and savings directly from your pay and financial wellbeing resources.
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please let us know, and we will endeavour to support you.
About Us: Sainsbury’s company vision: Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
About the Team: We’re in the business of looking after our biggest asset. Our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams.
Customer Assistant in Hinckley employer: Sainsbury's
Sainsbury's in Torquay offers a vibrant work environment where teamwork and customer service are at the heart of everything we do. As a Night Shift Trading Assistant, you'll benefit from comprehensive training, opportunities for personal growth, and the chance to make a real difference in our community by ensuring our store is well-stocked and welcoming. Join us for a rewarding experience in a supportive atmosphere that values your contributions and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Hinckley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sainsbury's and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sainsbury's and let us see your personality shine through!
We think you need these skills to ace Customer Assistant in Hinckley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sainsbury's.
Get Familiar with Our Brand:Before applying, take some time to learn about Sainsbury's and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sainsbury's
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sainsbury's.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sainsbury's will surely appreciate.
