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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional online shopping experiences.
- Company: Join a dynamic retail company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
- Other info: Fast-paced environment with early morning shifts and great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
- Collaborate with other managers to ensure the success of the shopping experience of the overall store.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Customer and Trading Manager - Online in Hampton employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online in Hampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer and Trading Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers, showcasing your past experiences in leading teams and delivering results.
✨Tip Number 3
Showcase your leadership skills during the interview! Be ready to discuss specific examples of how you've motivated teams and handled performance issues. This is your chance to shine and demonstrate that you can lead operations smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer and Trading Manager - Online in Hampton
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous line management experience. We want to see how you've engaged and coached teams in fast-paced environments, so share specific examples of how you’ve motivated others and driven performance.
Emphasise Customer Service: Since delivering brilliant customer service is key for us, don’t hold back on sharing your experiences. Talk about how you've ensured a seamless shopping experience for customers and how you’ve coached your team to do the same.
Be Specific About Your Achievements: When discussing your past roles, be sure to mention any KPIs or performance indicators you’ve met or exceeded. We love numbers, so if you can quantify your success, it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sainsbury's
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand what success looks like and can deliver results.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in fast-paced environments. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your operational leadership skills and ability to manage people effectively.
✨Customer Service is Key
Be ready to share stories that highlight your commitment to brilliant customer service. Discuss how you've coached others to provide excellent service too. This aligns perfectly with the expectations for the Customer and Trading Manager role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or use online resources to practice common interview questions. Focus on articulating your experience with employee relations and performance management, as these are crucial aspects of the job.
