Lead Online Manager in Grimsby

What you’ll be doing:

• Direct a small team of managers to deliver the online delivery operation of the supermarket, taking accountability for every delivery going out on time, every time.
• Review data and ensure compliance to processes and procedures.
• Plan for upcoming key trading activities and events by working closely with the rest of the store leadership team.
• Take full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
• Manage people, including pay and scheduling routines, training, communication, and employee relation activities such as managing performance, absence, and completing disciplinaries.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great Lead Online Manager:

• A passionate leader who is consistently ambitious for their customers and colleagues, growing their team to do the same.
• Experience of managing managers in a fast-paced performance-focused environment.
• An operator who is comfortable managing alone in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.
• Confident in the use of data, understanding and interpreting KPIs or other performance indicators, with experience of improving these.
• Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
• Can manage disciplinaries, performance issues, or other similar employee relations issues (up to dismissal).

Essential Criteria:

• Experience leading large teams in a fast-paced, customer-focused environment.
• A track record of delivering exceptional customer experiences across complex operations.
• Proven success in delivering and improving KPIs.
• Experience managing sensitive and complex people matters with confidence, fairness, and sound judgement.
• Leadership experience in an operational environment.
• Can evidence leading change.

Responsibilities:

• Our management teams don’t just run stores; they’re the driving force behind our business.
• With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers.
• Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on changemakers.

Qualifications:

Working for us has great rewards. Salary will be dependent upon your experience as well as the store size, complexity, and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Cycle to Work scheme.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please let us know if you require any reasonable adjustments during the application or interview stages, and we will endeavour to support you.