Lead Food Manager in Gloucester

What you’ll be doing:

• Lead a small team of food managers to manage the grocery shop floor in one of our supermarkets.
• Execute exciting trading events by working closely with the rest of the store leadership team.
• Regularly take full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the food hall.
• Manage compliance to processes and safety whilst bringing passion and flair for great shop keeping and creating fantastic shopping experiences.
• Be responsible for a large team of colleagues, ensuring they perform at their best and are present on the shop floor when needed, while conducting all people matters properly.

What makes a great Lead Food Manager:

• A passionate leader who is consistently ambitious for their customers and colleagues, growing their team to do the same.
• Experience of managing managers in a fast-paced, customer-facing environment.
• An operator who is comfortable managing alone in the absence of more senior management.
• Driven to deliver high performance with a focus on efficiency and engagement.
• Confident in the use of data and understanding/interpreting KPIs or other performance indicators and transforming these into meaningful actions.
• A champion of inclusivity, putting it at the heart of what they do, using this passion to build an inclusive team and working environment.
• Comfortable in managing complex people matters such as managing disciplinaries, performance issues, or other similar employee relations issues.

Essential Criteria:

• Experience leading large teams in a fast-paced, customer-focused environment, developing leaders, building high-performing teams, and creating a culture of ownership and accountability.
• A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
• Proven success in delivering and improving KPIs, from sales and stock availability to customer satisfaction and colleague engagement.
• Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
• Leadership experience in an operational environment, whether in retail, hospitality, or food service, where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
• Can evidence leading change, whether rolling out new ways of working, embedding new systems, or shifting team mindsets.