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- Tasks: Lead store operations and coach your team to deliver exceptional customer service.
- Company: A top UK retailer known for its commitment to customer experience.
- Benefits: Enjoy competitive rewards, staff discounts, annual bonuses, and robust employee support.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong management skills and a track record of delivering results in fast-paced settings.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is looking for a Customer & Trading Manager in Glasgow. This role demands strong management skills, focusing on customer service and operational leadership.
Responsibilities include:
- Running store operations
- Coaching a team
- Ensuring performance meets key indicators
The ideal candidate will have a proven ability to deliver results in fast-paced environments. The position offers competitive rewards, including a staff discount, annual bonus, and extensive employee support programs.
Store Operations Manager - Customer Experience & KPIs in Glasgow employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager - Customer Experience & KPIs in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the store culture and what they really value in a Store Operations Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operational leadership. We should also think of examples from our past experiences that showcase our ability to deliver results in fast-paced environments.
✨Tip Number 3
Showcase our coaching skills! During interviews, we can highlight how we've successfully developed teams in previous roles. This will demonstrate our capability to lead and inspire others, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to align perfectly with the job description, making it stand out even more.
We think you need these skills to ace Store Operations Manager - Customer Experience & KPIs in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management skills and experience in customer service. We want to see how you've delivered results in fast-paced environments, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Store Operations Manager role. Share specific examples of how you've coached teams and improved performance against KPIs.
Show Your Passion for Customer Experience: We love candidates who are genuinely passionate about customer service. In your application, let us know what customer experience means to you and how you've gone above and beyond to enhance it in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's
✨Know Your Numbers
As a Store Operations Manager, you'll need to be familiar with key performance indicators (KPIs). Brush up on relevant metrics like sales figures, customer satisfaction scores, and inventory turnover rates. Being able to discuss these confidently will show that you understand the operational side of the role.
✨Showcase Your Leadership Style
This role requires strong management skills, so be prepared to talk about your leadership style. Think of specific examples where you've successfully coached a team or improved customer service. Highlight how you motivate others and drive results in a fast-paced environment.
✨Understand the Customer Experience
Since the focus is on customer service, do your homework on what makes a great customer experience in retail. Be ready to share your thoughts on how to enhance customer interactions and resolve issues effectively. This will demonstrate your commitment to putting customers first.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's approach to customer service and how they measure success. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
