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- Tasks: Lead and inspire a team to deliver exceptional customer service in a vibrant food hall.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlements.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Experience in fast-paced environments and a passion for coaching teams.
- Other info: Opportunities for career progression and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Role modelling and coaching for high standards and efficiency across the whole food hall.
- Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
- Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great food manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
- Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
- Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
- Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
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Food Manager employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the food industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to food management. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re not just about meeting KPIs but genuinely care about the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge of being a Food Manager.
We think you need these skills to ace Food Manager
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food and customer service shine through. We want to see how you can bring that passion to our food hall and inspire your team to do the same!
Highlight Your Leadership Experience: Make sure to showcase any previous line management roles you've had. We’re looking for examples of how you’ve led teams in fast-paced environments and helped them achieve their goals.
Be Specific About Your Achievements: Use concrete examples to demonstrate how you've delivered against KPIs or improved customer satisfaction. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s values and how they align with your own. Brush up on their customer service standards and think of examples from your past experiences that demonstrate your ability to deliver exceptional service and lead a team.
✨Showcase Your Leadership Skills
Be ready to discuss your previous line management experience in detail. Prepare specific examples where you’ve successfully coached a team, managed performance issues, or handled disciplinary actions. This will show that you can lead effectively in a fast-paced environment.
✨Demonstrate Your Passion for Food and Service
Express your enthusiasm for food management and customer service during the interview. Share stories that highlight your passion for creating great shopping experiences and how you’ve inspired others to do the same. This will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage people. Think about potential challenges you might encounter in the role and how you would address them. This will help you demonstrate your readiness to take on the responsibilities of a Food Manager.
