Food Manager

Food Manager

Cardiff Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
Go Premium
S

At a Glance

  • Tasks: Lead and inspire a team to deliver exceptional customer service in a vibrant food hall.
  • Company: Join a leading retailer committed to inclusivity and employee growth.
  • Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
  • Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
  • Qualifications: Experience in fast-paced environments with strong leadership and customer service skills.
  • Other info: Opportunities for career progression and personal development in a supportive culture.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Leading in our stores

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing

  • Role modelling and coaching for high standards and efficiency across the whole food hall.
  • Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
  • Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
  • At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great food manager

  • Previous line management responsibilities in a fast‑paced, operational environment.
  • Provides brilliant customer service and coaches a team to do the same.
  • Delivers KPI\’s or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria

  • A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
  • Experience leading teams in a dynamic, customer‑facing environment – you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
  • Leadership experience in a high‑volume, fast‑paced operational setting – whether in retail, food service, or hospitality – where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
  • Proven success in delivering against a wide range of KPIs – from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
  • Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • An annual bonus scheme based on our, and your, performance.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension – we’ll match 4-7.5% of your pension contributions.
  • Sainsbury’s share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like‑minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

#J-18808-Ljbffr

Food Manager employer: Sainsbury's

As a Food Manager at Sainsbury's, you will thrive in a dynamic and inclusive work environment that prioritises exceptional customer service and team development. With competitive benefits such as generous discounts, an annual bonus scheme, and extensive wellbeing support, Sainsbury's is committed to fostering your growth and success while ensuring every colleague feels valued and empowered. Join us in creating a rewarding shopping experience for our customers and a fulfilling workplace for our team.
S

Contact Detail:

Sainsbury's Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Food Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the food industry and let them know you're on the hunt for a Food Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for those interviews by practising common questions related to team management and customer service. We all know that being able to showcase your leadership skills and how you handle performance issues is key to landing the job.

✨Tip Number 3

Showcase your passion for food and customer service during interviews. Share specific examples of how you've inspired teams and delivered exceptional experiences. This will help you stand out as the perfect fit for the role!

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the food hall.

We think you need these skills to ace Food Manager

Leadership
Customer Service
Team Management
Performance Management
KPI Delivery
Operational Management
Coaching
Employee Relations
Problem-Solving
Scheduling
Compliance Management
Communication Skills
Dynamic Environment Adaptability
Conflict Resolution

Some tips for your application 🫡

Show Your Passion for Food: When writing your application, let your love for food and customer service shine through. We want to see how you can bring that passion to our food hall and inspire your team to do the same!

Highlight Your Leadership Experience: Make sure to showcase any previous line management roles you've had. We’re looking for examples of how you’ve led teams in fast-paced environments and helped them deliver exceptional customer experiences.

Be Specific About Your Achievements: Use concrete examples to demonstrate how you've met KPIs or improved performance in your past roles. Numbers speak volumes, so don’t shy away from sharing your successes!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you’re considered for the role. Plus, it’s super easy!

How to prepare for a job interview at Sainsbury's

✨Know Your Stuff

Before the interview, make sure you understand the role of a Food Manager inside out. Familiarise yourself with key performance indicators (KPIs) relevant to the position and think about how your past experiences align with them. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.

✨Showcase Your Leadership Skills

Since people management is a big part of the role, be prepared to discuss your previous leadership experiences. Think of specific examples where you've inspired your team, handled performance issues, or coached others to deliver exceptional customer service. This will highlight your ability to lead effectively in a fast-paced environment.

✨Customer Service is Key

The company values brilliant customer service, so come armed with stories that showcase your commitment to customer satisfaction. Be ready to explain how you've gone above and beyond for customers in the past and how you plan to maintain high standards in this new role.

✨Prepare for Scenario Questions

Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter as a Food Manager and how you would address them. This could include managing a team during peak hours or resolving a customer complaint. Practising these scenarios will help you respond confidently and effectively.

Food Manager
Sainsbury's
Location: Cardiff
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

S
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>