Customer and Trading Manager - Online in Derry, Londonderry

Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in‑store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in‑store customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our online teams work early mornings picking items for deliveries usually from 04:00 – 08:00.

What makes a great online manager:

• Previous line‑management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing so alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Working for us has great rewards:

• Salary will be dependent upon your experience as well as the store size, complexity and location.
• Alongside this, we also offer a great range of benefits for our managers:
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Sainsbury’s every Friday and Saturday.
• Annual bonus scheme based on our and your performance.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4–7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – opportunity to hire a new bike and cycling equipment, saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.