At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service in-store.
- Company: Join Sainsbury's Bank, a trusted name in finance and customer service.
- Benefits: Enjoy discounts, generous holidays, wellbeing support, and flexible shifts.
- Why this job: Be part of a winning team that values customer relationships and personal growth.
- Qualifications: No experience needed; just bring enthusiasm and attention to detail.
- Other info: Work-life balance and diversity are key values at Sainsbury's.
The predicted salary is between 24000 - 36000 £ per year.
Help our customers get their holidays off to a fantastic start as one of our trusted Travel Money Advisors. You’ll provide excellent service in our in-store Travel Money bureaus and be part of our Winning Team, making a real difference.
You’ll be the face of Travel Money for Sainsbury\’s Bank, building good relationships with customers and delivering friendly service that encourages repeat business.
Your main focus will be handling currency, so attention to detail is essential. While you\’ll be supported by a close-knit team, you\’ll often manage the bureau independently, so confidence in decision-making is important.
Experience in finance or cash handling is ideal, but not essential as we provide comprehensive training. What matters most is your enthusiasm for helping people, your eye for detail, and comfort working with large sums of money and figures.
We offer a competitive pay rate and a range of benefits:
- Discount card – 10% off most items in Sainsbury’s, Argos, and Habitat after 4 weeks, with increased discounts on specific days.
- Generous holiday entitlement based on hours worked.
- Family leave – including maternity and paternity leave.
- Pension – Sainsbury’s matches 4-7% of your contributions.
- Sainsbury’s share schemes – save to buy shares at discounted prices and invest regularly.
- Wellbeing support – including free access to Unmind and an Employee Assistance Programme.
- Colleague networks – fostering an inclusive environment.
- Cycle to work scheme – hire a bike and accessories, saving on taxes.
- Shopping discounts – on gym memberships, restaurants, holidays, and retail vouchers.
Flexible shift patterns are available, including early, late, and weekend shifts, to fit your schedule.
Successful candidates will need to consent to DBS and credit checks due to the role\’s nature.
We value work-life balance and are committed to diversity and inclusion. As part of the Sainsbury’s Group, we offer numerous opportunities for colleagues to grow and succeed. Join us to be part of something bigger and help put customers at the heart of everything we do.
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Customer Service Advisor – Travel Money employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Travel Money
✨Tip Number 1
Familiarise yourself with the different currencies and exchange rates. Being knowledgeable about the products you’ll be handling will not only boost your confidence but also impress potential employers during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable in providing excellent service and handling various customer queries, which is crucial for this role.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed tasks that required precision in the past. This could be anything from handling cash to managing inventory, as it directly relates to the responsibilities of a Travel Money Advisor.
✨Tip Number 4
Research Sainsbury's Bank and its values. Understanding their commitment to customer service and community will allow you to align your answers during the interview, demonstrating that you're a great fit for their team.
We think you need these skills to ace Customer Service Advisor – Travel Money
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or experience handling cash. Emphasise your attention to detail and ability to work independently, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping people and your interest in the travel money sector. Mention specific skills that align with the job description, such as decision-making and relationship-building with customers.
Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as attention to detail, confidence in handling large sums of money, and any previous experience in finance or customer service, even if it's not directly related.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Sainsbury's
✨Show Your Enthusiasm
Make sure to express your passion for helping people during the interview. The role of a Customer Service Advisor is all about building relationships, so demonstrating your enthusiasm can set you apart from other candidates.
✨Highlight Attention to Detail
Since handling currency is a key part of the job, be prepared to discuss how you pay attention to detail in your previous roles. Share specific examples where your meticulousness has made a difference.
✨Demonstrate Decision-Making Skills
As you'll often manage the bureau independently, it's important to showcase your confidence in decision-making. Prepare scenarios where you've had to make quick decisions and explain your thought process.
✨Familiarise Yourself with Sainsbury's Values
Research Sainsbury's values and mission before the interview. Being able to align your personal values with those of the company will show that you're a good fit for their team and culture.