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- Tasks: Help customers with travel money and provide excellent service in-store.
- Company: Join Sainsbury's Bank, a trusted brand committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, generous holidays, wellbeing support, and a flexible work schedule.
- Why this job: Be part of a supportive team and make a real difference for customers on their travels.
- Qualifications: No experience needed; just a passion for helping people and attention to detail.
- Other info: Flexible shifts available; DBS and credit check required for successful candidates.
22 hours ago Be among the first 25 applicants
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team – where you can really be the difference.
You’ll be the face of Travel Money for Sainsbury\’s Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.
You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.
Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
- Generous holiday entitlement – based on the hours you work.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7% of your pension contributions.
- Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
- Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
- Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
There’s also a range of shift patterns available, as long as you’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you’ll find something that works for you.
Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.
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Customer Service Advisor – Travel Money employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Travel Money
✨Tip Number 1
Familiarise yourself with Sainsbury's Bank and its values. Understanding their commitment to customer service and community will help you align your responses during any interviews or conversations with hiring managers.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, demonstrating your ability to handle customer interactions confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Sainsbury's Bank. They can provide valuable insights into the company culture and the specific expectations for the Customer Service Advisor role, which can be beneficial during your application process.
✨Tip Number 4
Be prepared to discuss your attention to detail and decision-making skills. Since you'll be handling currency and working independently, showcasing examples of how you've successfully managed similar responsibilities in the past will strengthen your candidacy.
We think you need these skills to ace Customer Service Advisor – Travel Money
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Sainsbury's Bank is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills, such as attention to detail and customer relationship building.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. If you have any experience in finance or cash handling, be sure to emphasise that, even if it's not essential.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle currency. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Sainsbury's Bank.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Sainsbury's
✨Show Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully helped customers in the past, focusing on your communication skills and ability to resolve issues.
✨Demonstrate Attention to Detail
Handling currency requires precision. Be ready to discuss how you ensure accuracy in your work, whether it's through double-checking figures or following procedures meticulously.
✨Express Your Team Spirit
Even though you'll be running the bureau independently, teamwork is still important. Share experiences where you've collaborated with others to achieve a common goal, highlighting your supportive nature.
✨Be Ready for Situational Questions
Expect questions that assess your decision-making skills, especially in high-pressure situations. Think of scenarios where you had to make quick decisions and how you handled them effectively.