Customer Experience & Store Operations Leader
Customer Experience & Store Operations Leader

Customer Experience & Store Operations Leader

Full-Time 36000 - 60000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to enhance customer experience and manage store operations.
  • Company: A leading retail supermarket focused on exceptional service.
  • Benefits: Competitive salary and a variety of employee benefits.
  • Why this job: Join a dynamic team and make a real difference in customer satisfaction.
  • Qualifications: Experience in team management and improving performance metrics.
  • Other info: Foster a culture of inclusivity and high performance.

The predicted salary is between 36000 - 60000 Β£ per year.

A leading retail supermarket is seeking a Lead Customer Experience Manager in the United Kingdom to provide exceptional service and oversee store operations. The ideal candidate will have experience in managing teams, improving KPIs, and ensuring a positive shopping experience.

Responsibilities include:

  • Leading a team
  • Managing operations
  • Fostering a culture of inclusivity and high performance

The position offers a competitive salary and a range of employee benefits.

Customer Experience & Store Operations Leader employer: Sainsbury's

As a leading retail supermarket in the United Kingdom, we pride ourselves on fostering a vibrant work culture that prioritises inclusivity and high performance. Our employees benefit from competitive salaries, comprehensive benefits packages, and ample opportunities for professional growth, making us an excellent employer for those looking to make a meaningful impact in customer experience and store operations.
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Contact Detail:

Sainsbury's Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Customer Experience & Store Operations Leader

✨Tip Number 1

Network like a pro! Reach out to people in the retail industry, especially those who work at the supermarket you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.

✨Tip Number 2

Show off your leadership skills! When you get the chance to interview, share specific examples of how you've led teams and improved KPIs. We want to see your passion for creating a positive shopping experience!

✨Tip Number 3

Research the company culture! Understanding their values and how they foster inclusivity will help you tailor your approach. We love candidates who align with our mission and can contribute to a high-performance environment.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team and making a difference in customer experience.

We think you need these skills to ace Customer Experience & Store Operations Leader

Team Management
KPI Improvement
Customer Service Excellence
Store Operations Management
Leadership Skills
Cultural Inclusivity
Performance Management
Problem-Solving Skills

Some tips for your application 🫑

Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've improved customer experiences in previous roles – this will show us that you truly understand what it takes to lead in this area.

Highlight Your Leadership Skills: Make sure to emphasise your experience in managing teams. We want to see how you've motivated and developed your team members in the past. Use clear examples to illustrate your leadership style and how it aligns with fostering a culture of inclusivity and high performance.

Focus on Results and KPIs: We love numbers! In your application, mention any key performance indicators (KPIs) you've successfully improved. This could be anything from sales figures to customer satisfaction scores. Showing us your ability to drive results will make your application stand out.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.

How to prepare for a job interview at Sainsbury's

✨Know Your Customer Experience

Make sure you understand what exceptional customer service looks like in a retail environment. Research the supermarket's values and how they prioritise customer experience. Be ready to share examples of how you've improved customer satisfaction in your previous roles.

✨Showcase Your Leadership Skills

As a potential leader, it's crucial to demonstrate your ability to manage and inspire a team. Prepare specific examples of how you've successfully led teams in the past, focusing on how you foster inclusivity and high performance among your colleagues.

✨Understand Key Performance Indicators (KPIs)

Familiarise yourself with common KPIs in retail operations, such as sales growth, customer retention, and employee engagement. Be prepared to discuss how you've used data to drive improvements in these areas and how you plan to do so in this new role.

✨Ask Insightful Questions

Interviews are a two-way street! Prepare thoughtful questions about the company's culture, their approach to customer experience, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

Customer Experience & Store Operations Leader
Sainsbury's
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  • Customer Experience & Store Operations Leader

    Full-Time
    36000 - 60000 Β£ / year (est.)
  • S

    Sainsbury's

    10000+
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