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- Tasks: Lead the customer experience and manage store operations, ensuring top-notch service.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment, empowering teams and enhancing customer experiences.
- Qualifications: Previous management experience in a fast-paced setting and a passion for customer service required.
- Other info: Opportunities for mentorship, training, and career progression available.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
- Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
- Managing operations in our petrol station (If your shop has one)
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Qualifications
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
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Customer Experience Manager employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer experience management. Understanding these metrics will help you demonstrate your ability to deliver results and improve customer satisfaction during interviews.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully led teams in a fast-paced environment. Be ready to discuss specific situations where you coached team members to enhance their performance and customer service.
✨Tip Number 3
Research our company culture and values, particularly around inclusivity and customer service. Being able to articulate how your personal values align with ours can set you apart as a candidate who truly understands our mission.
✨Tip Number 4
Prepare to discuss your experience with operational management, especially in handling store operations independently. Highlight any instances where you took charge in the absence of senior management, showcasing your leadership and decision-making abilities.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you led a team or improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your leadership style aligns with the company's values. Use specific examples to demonstrate your ability to manage performance and deliver results.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as people management, operational efficiency, and KPI achievement. Mention any experience with handling employee relations issues, as this is a key part of the job.
Research the Company Culture: Familiarise yourself with the company's commitment to inclusivity and employee development. Reflect this understanding in your application to show that you align with their values and can contribute positively to their culture.
How to prepare for a job interview at Sainsburys
✨Show Your Customer Obsession
Demonstrate your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
✨Highlight Leadership Experience
Discuss your previous line management responsibilities, especially in fast-paced environments. Be prepared to talk about how you’ve successfully managed teams and handled performance issues.
✨Prepare for Operational Scenarios
Since the role involves managing store operations, think of scenarios where you had to make quick decisions or solve problems on the spot. Practice articulating these experiences clearly.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common KPIs related to customer experience and store operations. Be ready to discuss how you have met or exceeded these metrics in your past roles.
