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- Tasks: Lead a team to deliver outstanding customer experiences and manage store operations.
- Company: A top UK retailer known for its commitment to customer service.
- Benefits: Competitive salary, great perks, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in line management and a passion for delivering excellent service.
- Other info: Fast-paced environment with a focus on achieving performance targets.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK retailer is seeking a Customer Experience Manager for their North Benfleet location. This role is responsible for ensuring exceptional customer experiences across all store operations, from the checkout to back-end activities.
The ideal candidate will have previous line-management experience, a passion for customer service, and a proven track record in a high-volume environment. Emphasis will be on leading a team to achieve KPI targets and managing performance effectively.
Competitive salary and benefits are included.
Customer Experience Leader: Store Operations & Team Coach employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader: Store Operations & Team Coach
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team management. We should also think of examples from our past that showcase our skills in these areas.
✨Tip Number 3
Showcase our passion for customer service during the interview. We can share stories that highlight how we've gone above and beyond for customers in previous roles. This will resonate well with the hiring team!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Let’s make sure they remember us!
We think you need these skills to ace Customer Experience Leader: Store Operations & Team Coach
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in previous roles.
Highlight Your Leadership Experience: Since this role involves line management, make sure to emphasise your leadership skills. Talk about your experience in managing teams, achieving KPI targets, and how you’ve motivated others to perform at their best.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Use keywords from the listing to show that you’re a perfect fit for the Customer Experience Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sainsbury's
✨Know the Company Inside Out
Before your interview, make sure you research the retailer thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Leader, you'll need to demonstrate your line-management experience. Prepare specific examples of how you've successfully led teams in the past, focusing on how you motivated them to achieve KPI targets and improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in high-volume environments. Think about challenges you've faced in previous roles and how you resolved them, particularly in relation to customer service and team performance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about their current strategies for enhancing customer experience or how they measure success in store operations. This shows you're proactive and genuinely interested in contributing to their success.
