At a Glance
- Tasks: Manage daily store operations and lead a small team to ensure excellent customer service.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and community support.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment that values leadership and customer experience.
- Qualifications: Previous management experience in a fast-paced setting is essential.
- Other info: Opportunities for mentorship and career progression are available.
The predicted salary is between 28800 - 43200 £ per year.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Qualifications
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
#J-18808-Ljbffr
Customer and Trading Manager - Small Supermarket employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Small Supermarket
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics impact store operations will help you demonstrate your ability to deliver results during interviews.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully handled team performance issues or conducted disciplinaries in the past. This will highlight your capability to lead a team effectively.
✨Tip Number 3
Research our company culture and values, particularly around inclusivity and customer service. Being able to articulate how your personal values align with ours can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable for tailoring your approach during the interview process.
We think you need these skills to ace Customer and Trading Manager - Small Supermarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and operational roles. Emphasise any previous positions where you managed a team, delivered KPIs, or provided excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention specific examples of how you've successfully managed performance issues or improved team dynamics in past roles.
Showcase Your People Management Skills: Detail your experience with people management in your application. Include examples of how you've conducted disciplinaries, scheduled shifts, and ensured accurate pay, as these are key responsibilities for the role.
Highlight Your Operational Expertise: Discuss your ability to lead operations independently, especially in fast-paced environments. Provide examples of how you've maintained safety standards and product availability, which are crucial for the role of Customer and Trading Manager.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team. Be prepared to discuss your previous line management experiences, focusing on how you've motivated and developed your team in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Highlight your commitment to providing brilliant customer service. Share specific examples of how you've coached your team to enhance customer satisfaction and how you handle customer complaints effectively.
✨Prepare for Performance Management Questions
Expect questions about managing performance issues and conducting disciplinaries. Be ready to discuss your approach to these situations, including how you ensure fairness and compliance with company policies.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the supermarket industry. Be prepared to discuss how you've previously delivered on KPIs and how you plan to achieve them in this role.