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- Tasks: Lead a small team to ensure smooth daily operations and exceptional customer service.
- Company: Join Sainsbury's, a leading supermarket committed to diversity and inclusion.
- Benefits: Enjoy discounts, free food, generous leave, and a pension scheme with employer contributions.
- Why this job: Be part of a dynamic team that empowers you to excel and make a real impact.
- Qualifications: Experience in line management and exceptional customer service skills are essential.
- Other info: We support your development and offer a range of lifestyle benefits.
The predicted salary is between 28800 - 43200 £ per year.
Customer and Trading Manager – Small Supermarket
Join to apply for the Customer and Trading Manager – Small Supermarket role at Sainsbury\’s
Customer and Trading Manager – Small Supermarket
6 days ago Be among the first 25 applicants
Join to apply for the Customer and Trading Manager – Small Supermarket role at Sainsbury\’s
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Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Retail
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Customer and Trading Manager - Small Supermarket employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Small Supermarket
✨Tip Number 1
Familiarise yourself with the specific KPIs and performance metrics relevant to the supermarket industry. Understanding these will help you demonstrate your ability to achieve targets during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss how you handled challenges and motivated your team.
✨Tip Number 3
Research the company culture at StudySmarter and Sainsbury's. Being able to articulate how your values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable during your interview preparation.
We think you need these skills to ace Customer and Trading Manager - Small Supermarket
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Use specific examples that demonstrate your ability to lead a team in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail management and how your skills align with the responsibilities of the Customer and Trading Manager role. Mention your experience with KPIs and team coaching.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've successfully managed performance issues or improved team dynamics in previous roles.
Prepare for Interview Questions: Anticipate questions related to customer service excellence and team management. Be ready to discuss specific scenarios where you handled disciplinary actions or improved operational efficiency.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Highlight Customer Service Experience
Exceptional customer service is key for this role. Be ready to discuss specific instances where you've gone above and beyond for customers, and how you trained or coached your team to do the same.
✨Prepare for Performance Metrics Discussion
Understanding KPIs and performance metrics is crucial. Familiarise yourself with relevant metrics from your previous roles and be prepared to discuss how you achieved or exceeded these targets.
✨Demonstrate Problem-Solving Abilities
You may face disciplinary or performance issues as a manager. Think of examples where you've successfully resolved conflicts or improved team performance, showcasing your problem-solving skills and ability to handle tough situations.
