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- Tasks: Lead a small team to ensure smooth store operations and excellent customer service.
- Company: Join a well-known supermarket chain committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering outstanding customer service is essential.
- Other info: Flexible part-time hours with opportunities for career progression.
Please be aware this is a Part Time role. Hours will be discussed at interview.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
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Customer and Trading Manager - Small Supermarket employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Small Supermarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Sainsbury’s or similar stores. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve motivated teams and handled challenges in fast-paced environments. This will demonstrate that you’re ready to take charge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Customer and Trading Manager - Small Supermarket
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer and Trading Manager role. Highlight your previous experience in managing teams and delivering excellent customer service, as this is what we’re really looking for!
Showcase Your Leadership Skills: We want to see how you’ve led teams in fast-paced environments. Share specific examples of how you’ve motivated others and handled performance issues. This will help us understand your operational leadership skills.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read. We appreciate clarity and directness, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury's
✨Know Your Store Inside Out
Before the interview, take some time to familiarise yourself with the store's layout, products, and services. This will not only show your enthusiasm but also help you answer questions about how you would manage operations effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in a fast-paced environment. Highlight instances where you've motivated others, resolved conflicts, or improved performance metrics. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Excellence
Since delivering brilliant customer service is key, come armed with stories that illustrate your commitment to customer satisfaction. Talk about how you've coached your team to provide exceptional service and how you’ve handled challenging customer interactions.
✨Prepare for People Management Scenarios
Expect questions around managing performance issues and conducting disciplinaries. Think of real-life situations where you successfully navigated these challenges, as this will show your readiness to take on the people management aspect of the role.
