At a Glance
- Tasks: Lead a small team to ensure smooth daily operations and excellent customer service.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and community support.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Opportunities for mentorship and career progression are available.
- Why this job: Be a changemaker in a dynamic environment, enhancing customer experiences and team performance.
- Qualifications: Previous management experience in a fast-paced setting is essential.
The predicted salary is between 30000 - 42000 £ per year.
What you'll be doing:
Working closely with a small team of managers to make sure the store runs like clockwork every day.
Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you've motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you've taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact.
Has managed employee relations issues, including performance and absence management.
QualificationsWorking for us has great rewardsSalary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we'll match 4‐7.5% of your pension contributions.
Sainsbury's share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like‐minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
ResponsibilitiesLeading in our stores:
Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands‐on, sleeves‐rolled‐up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‐level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
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Customer and Trading Manager - Small Supermarket in London employer: Sainsbury's
As a Customer and Trading Manager at our small supermarket, you will thrive in a dynamic and supportive environment that prioritises both customer satisfaction and employee wellbeing. With a strong emphasis on leadership development, we offer extensive training and mentorship opportunities, alongside competitive benefits such as generous discounts, an annual bonus scheme, and wellbeing support. Our inclusive culture fosters collaboration and growth, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Small Supermarket in London
✨Tip Number 1
Familiarise yourself with the specific operations of small supermarkets. Understanding the unique challenges and dynamics of a smaller store will help you demonstrate your capability to manage daily operations effectively.
✨Tip Number 2
Highlight your experience in people management during your interactions. Be prepared to discuss how you've successfully handled performance issues or disciplinary actions in the past, as this is crucial for the role.
✨Tip Number 3
Showcase your customer service skills by sharing examples of how you've improved customer experiences in previous roles. This will resonate well with the company's focus on delivering brilliant service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you stand out as a candidate.
We think you need these skills to ace Customer and Trading Manager - Small Supermarket in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in line management and customer service. Emphasise any previous roles where you managed a team or were responsible for store operations.
Craft a Strong Cover Letter:In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've successfully led a team or improved store performance in past roles.
Highlight Key Skills:Focus on skills that are crucial for the role, such as people management, performance coaching, and operational efficiency. Use bullet points to make these stand out in your application.
Showcase Your Achievements:Include quantifiable achievements in your application, such as KPIs met or exceeded, improvements in customer satisfaction scores, or successful team projects. This will demonstrate your capability to deliver results.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team. Be prepared to discuss your previous line management experiences, focusing on how you've motivated and empowered your team in fast-paced environments.
✨Demonstrate Customer Service Excellence
Highlight your commitment to providing brilliant customer service. Share specific examples of how you've coached your team to enhance customer experiences and meet performance indicators.
✨Prepare for People Management Scenarios
Since managing performance and conducting disciplinaries is key, think of situations where you've successfully handled employee relations issues. Be ready to explain your approach and the outcomes.
✨Understand the Store's Operations
Familiarise yourself with the daily operations of a supermarket. Discuss how you would ensure product availability, safety standards, and seamless operations, especially when working independently.
