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- Tasks: Lead and coordinate an online picking and delivery team for a smooth shopping experience.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team that values leadership, diversity, and personal growth.
- Qualifications: Previous line management experience in a fast-paced environment is essential.
- Other info: Flexible early morning shifts with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
What you’ll be doing:
- Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers.
- Collaborate with other managers to ensure the overall store\’s shopping experience is successful.
- Manage people effectively, including performance management, conducting disciplinaries, and ensuring accurate scheduling and pay.
Our online teams typically work early mornings, with picking for deliveries usually between 04:00 and 08:00.
What makes a great online manager:
- Previous experience in line management within a fast-paced, operational environment.
- Provides excellent customer service and coaches teams to do the same.
- Achieves KPIs and other performance metrics.
- Handles disciplinaries, performance issues, and employee relations effectively.
- Leads operations confidently, even in the absence of senior management.
Working for us has great rewards:
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and paydays.
- Annual bonus scheme based on company and personal performance.
- Free food and hot drinks in stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Matching pension contributions (4-7.5%).
- Sainsbury’s share scheme for investment at discounted rates.
- Wellbeing support, including emotional, legal, and financial assistance.
- Colleague networks to support development and inclusion.
- Cycle to Work scheme.
- Discounts on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to being an inclusive retailer, supporting colleagues\’ full potential and welcoming all customers. We offer family leave, support for carers, resources for understanding roles, mentorship, training, and career progression. We celebrate diversity through initiatives and events. Learn more about our commitment here.
If you require reasonable adjustments during the application or interview process, please let us know.
Leading in our stores:
Our management teams are the driving force behind our business. They lead with passion, empower their teams, and ensure safety, product availability, and seamless operations. Their leadership makes shopping rewarding for customers and fulfilling for colleagues, bringing our purpose to life through action.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the specific KPIs and performance metrics relevant to the role. Understanding these will help you demonstrate your ability to achieve targets during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss your approach to coaching and developing team members.
✨Tip Number 3
Research the online shopping experience at Sainsbury’s and be prepared to share your thoughts on how you would enhance it. This shows your commitment to improving customer service.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and operational environments. Emphasise your ability to lead teams, manage performance, and achieve KPIs, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Provide specific examples of how you've successfully managed teams in fast-paced settings and how you can contribute to the online service's success.
Showcase Leadership Skills: Demonstrate your leadership skills by including examples of how you've coached teams, handled performance issues, and led operations confidently. This will show that you can thrive even in challenging situations.
Highlight Inclusivity and Team Development: Mention any experience you have with fostering an inclusive work environment and supporting team development. This aligns with the company's commitment to diversity and inclusion, which is a significant part of their culture.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead and engage a large team. Prepare examples from your past experiences where you successfully coached or motivated a team, especially in a fast-paced environment.
✨Understand the Online Service Operations
Familiarise yourself with the specifics of online picking and delivery services. Be ready to discuss how you would ensure a seamless shopping experience and manage the logistics involved, particularly during early morning shifts.
✨Prepare for Performance Management Questions
Expect questions about handling performance issues and conducting disciplinaries. Think of scenarios where you've effectively managed employee relations and improved team performance, as this will be crucial for the role.
✨Emphasise Customer Service Excellence
Since providing excellent customer service is key, prepare to discuss how you've achieved high customer satisfaction in previous roles. Highlight any KPIs you've met or exceeded and how you plan to instil this culture within your team.