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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth online order deliveries and exceptional customer service.
- Company: Join Sainsbury's, a leading retailer passionate about food and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your management career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and leadership potential.
- Other info: Flexible shifts and a diverse workplace where everyone can thrive.
The predicted salary is between 28800 - 42000 £ per year.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the fast-paced environment of online retail. Understanding how to manage time effectively and keep a team engaged will be crucial in this role, so consider researching best practices in team management and logistics.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you motivated a team or improved performance. Think about specific examples that highlight your ability to inspire and support colleagues, as this is key for the Customer and Trading Manager position.
✨Tip Number 3
Network with current or former employees of Sainsbury's to gain insights into the company culture and expectations for this role. This can provide you with valuable information that you can use during interviews to demonstrate your enthusiasm and fit for the team.
✨Tip Number 4
Prepare to discuss how you would handle challenges in a busy retail environment. Think about scenarios where you had to make quick decisions or resolve conflicts, as these examples will show your problem-solving abilities and readiness for the responsibilities of the role.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer and Trading Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your management experience, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your passion for retail management and customer service. Provide specific examples of how you've successfully managed teams or improved processes in previous roles, showcasing your leadership skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about keeping customers happy.
✨Demonstrate Leadership Skills
Since you'll be managing a team, it's crucial to showcase your leadership abilities. Prepare to discuss how you've motivated and inspired teams in the past, and be ready to share strategies for effective team management and performance improvement.
✨Understand the Fast-Paced Environment
Familiarise yourself with the dynamics of a busy retail environment. Be prepared to discuss how you handle pressure and manage time effectively, as this role requires quick thinking and efficient resource planning.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
