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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth online order deliveries and exceptional customer service.
- Company: Join Sainsbury's, a leading retailer passionate about food and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your management career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and leadership potential.
- Other info: Flexible shifts and a diverse workplace where everyone can thrive.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
What you’ll be doing: Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers. Collaborate with other managers to ensure the success of shopping experience of the overall store. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the fast-paced environment of online retail. Understanding how to manage time effectively and keep a team engaged will be crucial in this role, so consider researching best practices in team management and logistics.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and inspired teams in previous roles. Be ready to discuss specific situations where you successfully managed performance and resolved challenges.
✨Tip Number 3
Network with current or former employees of Sainsbury's to gain insights into the company culture and expectations for the Customer and Trading Manager role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 4
Prepare to discuss how you would handle busy shifts and ensure customer satisfaction. Think about strategies you could implement to maintain high service levels and keep your team motivated during peak times.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer and Trading Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your management experience, particularly in retail or fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and retail management. Provide specific examples of how you've successfully managed teams or improved processes in previous roles, and explain why you want to work for Sainsbury's.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about keeping customers happy.
✨Demonstrate Leadership Skills
Since you'll be managing a team, it's crucial to highlight your leadership abilities. Discuss any previous experience in leading teams, motivating colleagues, or resolving conflicts, and how you can apply these skills to inspire your future team.
✨Prepare for a Fast-Paced Environment
This role requires the ability to thrive in a busy setting. Be ready to discuss how you handle pressure and manage time effectively. You might want to share specific strategies you've used to stay organised and keep your team on track during peak times.
✨Understand the Importance of Collaboration
Collaboration with other managers is key in this position. Be prepared to talk about your experience working in teams and how you approach planning and communication with others to ensure smooth operations during shifts.
