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For Companies At a Glance
- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a fast-paced environment with opportunities for growth and development.
- Qualifications: Previous management experience in a busy setting and a passion for customer service required.
- Other info: Flexible working hours with early morning shifts; inclusive culture promoting diversity.
The predicted salary is between 28800 - 42000 £ per year.
What you’ll be doing:
- Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers.
- Collaborate with other managers to ensure the overall store shopping experience is successful.
- Manage people by overseeing performance and capability, conducting disciplinary actions, and ensuring accurate scheduling and pay.
Our online teams typically work early mornings, with picking for deliveries usually from 04:00 to 08:00.
What makes a great online manager:
- Previous experience in line management within a fast-paced, operational environment.
- Exceptional customer service skills and ability to coach a team to deliver the same.
- Proven ability to meet KPIs or other performance metrics.
- Experience managing disciplinary, performance, or employee relations issues.
- Ability to lead operations independently, especially in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits including:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on paydays.
- An annual performance-based bonus scheme.
- Free food and hot drinks in all stores.
- Generous holiday entitlement, plus maternity and paternity leave.
- Matching 4-7.5% of pension contributions.
- Sainsbury’s share scheme for discounted investments.
- Wellbeing support including emotional, legal, and financial assistance.
- Colleague networks for support and development.
- Cycle to Work scheme for purchasing bikes and cycling gear.
- Special offers on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We strive to be an inclusive retailer where everyone can reach their potential and feel welcome. We offer enhanced leave for families, support for carers, mentorship, training, and career progression. Our diversity initiatives aim to foster a culture of inclusion and respect. For more information, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our stores, leading with boldness, a passion for service, and a focus on opportunities. They empower teams to excel daily, ensuring product availability, safety, and smooth operations. Their leadership makes shopping a rewarding experience for customers and a fulfilling one for colleagues. This is how we bring our purpose to life, one impactful action at a time.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics impact the business will help you demonstrate your ability to deliver results during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Research the company's approach to customer service and operational excellence. Being able to articulate how your values align with theirs will make a strong impression during your discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Emphasise any previous roles where you managed teams in a fast-paced environment, as this is crucial for the Customer and Trading Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to lead and coach teams. Use specific examples from your past experiences that demonstrate your leadership skills and how you've successfully met KPIs.
Showcase Your People Management Skills: Highlight your experience with performance management, conducting disciplinaries, and ensuring accurate scheduling and pay. This role requires strong people management skills, so be sure to provide examples of how you've effectively handled these responsibilities.
Research the Company Culture: Familiarise yourself with the company's commitment to inclusivity and employee development. Mention in your application how you align with these values and how you can contribute to creating an inclusive environment for both colleagues and customers.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead and engage a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching style and how you empower others to excel.
✨Understand the Online Shopping Experience
Familiarise yourself with the online picking and delivery process. Be ready to discuss how you would enhance the shopping experience for both online and in-store customers, highlighting any relevant experience you have in similar roles.
✨Prepare for People Management Questions
Expect questions about managing performance, conducting disciplinaries, and handling employee relations issues. Think of specific instances where you've navigated these challenges effectively, as this will show your capability in people management.
✨Emphasise Your Customer Service Philosophy
Customer service is key in this role. Be prepared to talk about your approach to delivering excellent service and how you would instil this mindset within your team. Share examples of how you've previously improved customer satisfaction.
