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For Companies At a Glance
- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a fast-paced environment with opportunities for growth and development.
- Qualifications: Previous management experience in a busy setting and a passion for customer service required.
- Other info: Flexible working hours with early morning shifts; inclusive culture promoting diversity.
The predicted salary is between 28800 - 42000 £ per year.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Qualifications
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Responsibilities
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics impact the business will help you demonstrate your ability to deliver results during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Research the company's approach to customer service and operational excellence. Being able to articulate how your values align with theirs will make a strong impression during your discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Emphasise any previous roles where you managed teams in a fast-paced environment, as this is crucial for the Customer and Trading Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to lead and coach teams. Mention specific examples of how you've successfully managed performance and improved operations in past roles.
Highlight Key Achievements: When detailing your work experience, focus on quantifiable achievements such as KPIs met or exceeded, successful team projects, or improvements in customer satisfaction. This will demonstrate your capability to deliver results.
Showcase Leadership Skills: Since the role requires strong leadership, include examples of how you've engaged and motivated teams. Discuss your approach to handling performance issues and conducting disciplinaries, as these are key aspects of the job.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead and engage a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching style and how you empower others to excel.
✨Understand the Online Shopping Experience
Familiarise yourself with the online picking and delivery process. Be ready to discuss how you would enhance the shopping experience for both online and in-store customers, showcasing your understanding of operational efficiency.
✨Prepare for People Management Questions
Expect questions about managing performance and handling employee relations issues. Think of specific instances where you've dealt with disciplinary actions or performance management, and be prepared to explain your approach.
✨Emphasise Your Customer Service Philosophy
Customer service is key in this role. Be prepared to share your philosophy on delivering excellent customer service and how you would instil this mindset within your team to ensure a seamless shopping experience.
