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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth online order deliveries and exceptional customer service.
- Company: Join Sainsbury's, a leading retailer passionate about food and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your management career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and leadership potential!
- Other info: Flexible shifts and a diverse team culture await you.
The predicted salary is between 28800 - 43200 £ per year.
There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice quickly.
It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
What you’ll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer. Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done.
Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager. We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.
Who you are
This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.
Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.
How you can develop
When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you’ll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop. There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.
What we’ll give you
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click ‘apply’ to start your Sainsbury’s journey.
Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the online retail environment. Understanding how online orders are processed and delivered will give you an edge in interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Highlight your leadership skills. Since the role involves managing a team, think of examples from your past experiences where you've successfully led a group or improved team performance.
✨Tip Number 3
Demonstrate your customer service mindset. Be ready to discuss how you would ensure customer satisfaction and handle any issues that arise during busy shifts, as this is crucial for the role.
✨Tip Number 4
Network with current employees or managers in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to manage a busy environment and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and retail. Mention how your skills align with the responsibilities of the Customer and Trading Manager role, and provide examples of how you've successfully motivated teams in the past.
Showcase Your Leadership Skills: Emphasise your leadership qualities in both your CV and cover letter. Discuss any previous experiences where you have guided or inspired a team, particularly in fast-paced settings, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a managerial position.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
As a Customer and Trading Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've motivated and supported your team in the past.
✨Understand the Fast-Paced Environment
Familiarise yourself with the challenges of a busy retail environment. Be ready to discuss how you manage time effectively and keep your team engaged during peak periods.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations or make quick decisions, and be prepared to explain your thought process.
