Customer and Trading Manager - Online
Customer and Trading Manager - Online

Customer and Trading Manager - Online

Ely Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a busy team to ensure smooth online order deliveries and exceptional customer service.
  • Company: Join Sainsbury’s, a renowned retailer passionate about food and customer satisfaction.
  • Benefits: Enjoy discounts, free food, generous holidays, pension matching, and wellbeing support.
  • Why this job: Kickstart your management career in a dynamic environment with plenty of growth opportunities.
  • Qualifications: No specific experience required; just bring your enthusiasm and leadership potential.
  • Other info: Be part of an award-winning diverse team that values individuality and support.

The predicted salary is between 28800 - 43200 £ per year.

There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice — quickly. It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted. What you’ll be doing Our purpose is that driven by our passion for food, together we serve and help every customer. Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done. Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager. We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice. Who you are This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that. Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves. How you can develop When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you\’ll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop. There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options. What we’ll give you Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. Free food and hot drinks provided for Colleagues in all our stores. Generous holiday entitlement, maternity and paternity leave. Pension – we’ll match 4-7.5% of your pension contributions. Sainsbury’s share scheme – build up an investment at discounted rates Wellbeing support – access to emotional support, counselling, legal and financial advice Colleague networks – link with like-minded people to help fulfil your potential. Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. Special offers on gym memberships, restaurants, holidays, retail vouchers and more. Click ‘apply’ to start your Sainsbury’s journey #J-18808-Ljbffr

Customer and Trading Manager - Online employer: Sainsburys

Sainsbury's is an exceptional employer that prioritises the growth and development of its team members, offering comprehensive training and clear pathways for career advancement in a dynamic retail environment. With a strong focus on employee wellbeing, generous benefits including discounts, free meals, and support networks, Sainsbury's fosters a collaborative and inclusive culture where every colleague can thrive. Located in a fast-paced setting, this role as a Customer and Trading Manager provides the perfect opportunity to lead a motivated team while ensuring customer satisfaction remains at the forefront of operations.
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Contact Detail:

Sainsburys Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer and Trading Manager - Online

✨Tip Number 1

Familiarise yourself with the fast-paced environment of online retail. Understanding the logistics of picking, packing, and delivering orders will help you demonstrate your readiness to manage a busy team effectively.

✨Tip Number 2

Showcase your leadership skills by discussing any previous experience where you've motivated or guided a team. Highlighting your ability to inspire others will resonate well with our focus on team engagement.

✨Tip Number 3

Research Sainsbury’s values and commitment to diversity. Being able to articulate how you would nurture an inclusive team environment will set you apart as a candidate who aligns with our company culture.

✨Tip Number 4

Prepare to discuss your approach to resource planning and time management. Being able to explain how you would ensure smooth operations during your shift will demonstrate your readiness for the role.

We think you need these skills to ace Customer and Trading Manager - Online

Team Leadership
Resource Planning
Performance Management
Customer Service Excellence
Time Management
Communication Skills
Problem-Solving Skills
Adaptability
Organisational Skills
Motivational Skills
Retail Management Knowledge
Collaboration
Training and Development
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer and Trading Manager position. Tailor your application to highlight relevant experiences that align with these requirements.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your management experience, particularly in retail or fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.

Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and retail management. Provide specific examples of how you've successfully managed teams or improved processes in previous roles, and explain why you want to work for Sainsbury’s.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.

How to prepare for a job interview at Sainsburys

✨Show Your Passion for Customer Service

Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about keeping customers happy.

✨Demonstrate Leadership Skills

Since you'll be managing a team, it's crucial to showcase your leadership abilities. Prepare to discuss how you've motivated and inspired teams in the past, and be ready to share your approach to managing performance and supporting colleagues.

✨Understand the Fast-Paced Environment

Familiarise yourself with the dynamics of a busy retail environment. Be prepared to discuss how you handle pressure and ensure efficiency, as well as your strategies for planning resources and activities effectively during shifts.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.

Customer and Trading Manager - Online
Sainsburys
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  • Customer and Trading Manager - Online

    Ely
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-06-20

  • S

    Sainsburys

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