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For Companies At a Glance
- Tasks: Lead a busy team to ensure smooth online order deliveries and exceptional customer service.
- Company: Join Sainsbury’s, a renowned retailer passionate about food and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, pension matching, and wellbeing support.
- Why this job: Kickstart your management career in a dynamic environment with plenty of growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and leadership potential!
- Other info: Be part of an award-winning diverse team that values individuality and support.
The predicted salary is between 28800 - 43200 £ per year.
There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice — quickly. It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
What you’ll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer. Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done. Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager. We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.
Who you are
This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that. Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.
How you can develop
When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop. There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.
What we’ll give you
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click ‘apply’ to start your Sainsbury’s journey.
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the fast-paced environment of online retail. Understanding the logistics of picking, packing, and delivering orders will help you demonstrate your readiness to manage a busy team effectively.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've motivated or guided a team. Highlighting your ability to inspire others will resonate well with our focus on team engagement.
✨Tip Number 3
Research Sainsbury’s values and commitment to diversity. Being able to articulate how you would nurture an inclusive team environment will set you apart as a candidate who aligns with our company culture.
✨Tip Number 4
Prepare to discuss how you would handle challenges during shifts. Providing examples of problem-solving in high-pressure situations will demonstrate your capability to ensure operations run smoothly.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer and Trading Manager. Highlight your ability to manage a team, ensure customer satisfaction, and maintain operational efficiency in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in retail management or team leadership. Use specific examples that demonstrate your skills in motivating teams and managing performance, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Explain why you want to work with Sainsbury’s and how your values align with their mission to serve customers effectively.
Showcase Your Leadership Skills: In your application, emphasise any previous experience where you successfully led a team or improved processes. Mention how you can contribute to creating a supportive and engaging environment for your colleagues.
How to prepare for a job interview at Sainsbury's
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about keeping customers happy.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Think of specific instances where you successfully led a team or managed a project, highlighting your ability to inspire and support colleagues.
✨Understand the Fast-Paced Environment
Familiarise yourself with the challenges of working in a busy retail environment. Be ready to talk about how you handle pressure and manage time effectively, as this role requires quick thinking and organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
