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For Companies At a Glance
- Tasks: Lead a dynamic online picking and delivery team to enhance customer shopping experiences.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and excellence.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Why this job: Make a real impact by coaching teams and delivering exceptional service.
- Qualifications: Experience in fast-paced environments and strong leadership skills required.
- Other info: Opportunities for career growth and personal development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer and Trading Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We all know that being able to showcase your leadership skills is key, so think of examples where you've motivated a team or resolved conflicts.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they approach customer service will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your previous line management experience. We want to see how you've motivated teams and driven performance in fast-paced environments. Share specific examples of how you’ve led operations and made a measurable impact!
Emphasise Customer Service: Customer service is key for us! In your application, showcase your track record of delivering brilliant customer service and how you've coached others to do the same. We love hearing about those moments when you went above and beyond for customers.
Be Clear About Your Achievements: When discussing KPIs or performance indicators, be specific! We want to know how you’ve met or exceeded targets in the past. Use numbers and examples to paint a clear picture of your successes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sainsbury's
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows that you understand what drives success in a fast-paced environment.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in challenging situations. Highlight your coaching techniques and how you’ve motivated others to deliver brilliant customer service. This will demonstrate your capability as a visible leader.
✨Be Ready for People Management Scenarios
Expect questions about handling employee relations issues, such as performance management or disciplinary actions. Think of specific instances where you successfully navigated these challenges, as this will show your readiness for the people management aspect of the role.
✨Understand the Online Service Landscape
Familiarise yourself with the online shopping experience and the logistics involved in picking and delivery. Being able to discuss trends or challenges in this area will show your enthusiasm and understanding of the role's requirements.
