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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional online shopping experiences.
- Company: Join a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlements.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management and delivering excellent customer service is essential.
- Other info: Opportunities for career growth and a supportive workplace culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Leading in our stores. Our management teams don’t just run stores — they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers. They focus on product availability, safety standards, and delivering seamless daily operations, acting as hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
- Collaborate with other managers to ensure the success of the shopping experience of the overall store.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards
- Salary will be dependent upon your experience as well as the store size, complexity and location. We offer a range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% on Fridays and Saturdays at Sainsbury’s and 15% off at Argos every pay day.
- An annual bonus scheme based on our performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Cycle to Work scheme — hire a bike and cycling equipment, with tax and NI savings.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We may offer enhanced discretionary leave for families and support for carers. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We provide development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
Industries
- Retail
Glasgow, Scotland, United Kingdom
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer and Trading Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We all know how crucial it is to showcase your leadership skills, so get comfortable talking about your past experiences and successes.
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any previous experience you have in leading teams, especially in fast-paced environments. We want to see how you've motivated others and driven performance, so share specific examples!
Emphasise Customer Service: Since delivering brilliant customer service is key for us, don’t forget to mention your track record in this area. Share stories that showcase how you've gone above and beyond to ensure a great shopping experience.
Be Clear About Your Achievements: When discussing your past roles, be specific about the KPIs you've met or exceeded. We love numbers, so if you can quantify your success, do it! It helps us see the impact you've made.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sainsbury's
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand what drives success in a fast-paced environment.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in operational settings. Highlight your coaching techniques and how you’ve motivated others to deliver excellent customer service. This will demonstrate your capability as a visible leader.
✨Be Ready for People Management Scenarios
Expect questions about handling employee relations issues, such as performance management or disciplinary actions. Think of specific instances where you successfully navigated these challenges, as this will show your readiness for the people management aspect of the role.
✨Understand the Online Service Landscape
Familiarise yourself with the online shopping experience and the logistics involved in picking and delivery. Being able to discuss trends or challenges in this area will show your enthusiasm and understanding of the role's requirements.