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For Companies At a Glance
- Tasks: Lead and coach a team for online shopping success, ensuring smooth operations and customer satisfaction.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and exceptional service.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment, enhancing the shopping experience for customers.
- Qualifications: Experience in team leadership and customer service in fast-paced settings is essential.
- Other info: Flexible working hours with early morning shifts; opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Customer and Trading Manager – Online
Join to apply for the Customer and Trading Manager – Online role at Sainsbury\’s .
Overview
Our management teams don’t just run stores – they’re the driving force behind our business, empowering teams to raise the bar every day for our customers.
What you’ll be doing
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers
- Collaborate with other managers to ensure the success of the overall store shopping experience
- Manage people: performance and capability, conduct disciplinaries, ensure accurate scheduling and pay
Our online teams work early mornings picking items for deliveries typically from 04:00 – 08:00.
What makes a great online manager
- Previous line management responsibilities in a fast-paced operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI’s or other performance indicators
- Can manage disciplinaries, performance issues or other employee relations issues
- Leads operations and is comfortable doing so independently in the absence of more senior managers
Essential Criteria
- Track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience leading a team in a fast-paced, customer-facing environment – motivating others, driving performance, and keeping operations running smoothly
- Operational leadership skills – responsible for store operations when senior managers are absent
- Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement
- Managed employee relations issues, including performance and absence management
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Benefits include:
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Fridays and Saturdays and 15% off at Argos on payday
- An annual bonus scheme based on our and your performance
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension match of 4-7.5% of your contributions
- Sainsbury’s share scheme for discounted investment
- Wellbeing support – emotional, counselling, legal and financial advice
- Colleague networks – connect with like-minded people
- Cycle to Work scheme to buy a bike and equipment while saving on tax and NI
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, ensuring every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, colleague networks, mentorship, training and career progression pathways, and celebrate diversity through initiatives and events.
Reasonable adjustments
Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Finance and Sales
- Industries: Retail
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding what metrics are used to measure success in customer service and team performance will help you demonstrate your ability to meet or exceed these expectations during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've motivated teams in fast-paced environments. Be ready to discuss specific situations where you successfully coached colleagues to improve their performance and deliver excellent customer service.
✨Tip Number 3
Research the company culture and values at Sainsbury’s. Being able to articulate how your personal values align with theirs, especially regarding inclusivity and teamwork, can set you apart as a candidate who is not only qualified but also a good cultural fit.
✨Tip Number 4
Prepare for potential questions about handling employee relations issues. Think of examples from your past experiences where you managed performance or absence issues effectively, as this is a crucial aspect of the role.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous line management experience in fast-paced environments. Emphasise your ability to deliver excellent customer service and coach teams effectively.
Craft a Compelling Cover Letter: In your cover letter, showcase specific examples of how you've met or exceeded KPIs in past roles. Mention your operational leadership skills and how you've managed employee relations issues.
Highlight Relevant Experience: When detailing your work history, focus on roles where you led teams in customer-facing environments. Discuss your achievements in motivating others and maintaining smooth operations.
Showcase Your Leadership Style: Describe your leadership approach in your application. Highlight how you engage and coach teams, ensuring a seamless shopping experience for customers, which aligns with the company's values.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've motivated and coached teams in the past, especially in fast-paced environments.
✨Highlight Your Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss specific instances where you delivered exceptional service or improved customer satisfaction, and how you can instil this in your team.
✨Prepare for Performance Management Questions
Expect questions about managing performance and handling employee relations issues. Think of scenarios where you've successfully dealt with performance challenges or disciplinary actions, and be prepared to explain your approach.
✨Demonstrate Your Operational Knowledge
Since the role involves overseeing store operations, brush up on your knowledge of KPIs and operational metrics. Be ready to discuss how you've met or exceeded these in previous roles, and how you plan to do so in this position.
