At a Glance
- Tasks: Lead and coordinate an online picking and delivery team for a smooth shopping experience.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Flexible early morning shifts with opportunities for career progression.
- Why this job: Be part of a dynamic team that values leadership, diversity, and personal growth.
- Qualifications: Previous line management experience in a fast-paced environment is essential.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers.
- Collaborate with other managers to ensure the overall store\'s shopping experience is successful.
- Manage people effectively, including performance management, conducting disciplinaries, and ensuring accurate scheduling and pay.
Our online teams typically work early mornings, with picking for deliveries usually between 04:00 and 08:00.
What makes a great online manager:
- Previous experience in line management within a fast-paced, operational environment.
- Provides excellent customer service and coaches teams to do the same.
- Achieves KPIs and other performance metrics.
- Handles disciplinaries, performance issues, and employee relations effectively.
- Leads operations confidently, even in the absence of senior management.
Working for us has great rewards:
Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and paydays.
- Annual bonus scheme based on company and personal performance.
- Free food and hot drinks in stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Matching pension contributions (4-7.5%).
- Sainsbury’s share scheme for investment at discounted rates.
- Wellbeing support, including emotional, legal, and financial assistance.
- Colleague networks to support development and inclusion.
- Cycle to Work scheme.
- Discounts on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to being an inclusive retailer, supporting colleagues\' full potential and welcoming all customers. We offer family leave, support for carers, resources for understanding roles, mentorship, training, and career progression. We celebrate diversity through initiatives and events. Learn more about our commitment here.
If you require reasonable adjustments during the application or interview process, please let us know.
Leading in our stores:
Our management teams are the driving force behind our business. They lead with passion, empower their teams, and ensure safety, product availability, and seamless operations. Their leadership makes shopping rewarding for customers and fulfilling for colleagues, bringing our purpose to life through action.
#J-18808-LjbffrCustomer and Trading Manager - Online in Eastbourne employer: Sainsbury's
As a Customer and Trading Manager at Sainsbury's, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and wellbeing. With competitive benefits such as generous holiday entitlement, a robust annual bonus scheme, and extensive discounts, you will be part of a team that values your contributions and supports your career progression. Join us in creating a seamless shopping experience while enjoying the perks of working for a leading retailer committed to diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Online in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Trading Manager - Online in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury's:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury's!
How to prepare for a job interview at Sainsbury's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
