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- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a fast-paced environment with opportunities for growth and development.
- Qualifications: Previous management experience in a busy setting and a passion for customer service required.
- Other info: Flexible working hours with early morning shifts; inclusive culture promoting diversity.
The predicted salary is between 36000 - 60000 £ per year.
What you\’ll be doing:
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service and coaches a team to do the same.
Delivers KPI\’s or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you\’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you\’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it\’s sales, availability, customer satisfaction or colleague engagement, you\’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.
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Customer and Trading Manager - Online employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding how these metrics impact the business will help you demonstrate your ability to deliver results during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Research the latest trends in online shopping and customer service. Being knowledgeable about current industry practices will allow you to engage in meaningful conversations during your interview.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Emphasise any previous roles where you managed teams in a fast-paced environment, as this is crucial for the Customer and Trading Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to lead and coach teams. Mention specific examples of how you've successfully managed performance and improved operations in past roles.
Highlight Key Achievements: When detailing your work experience, focus on quantifiable achievements such as KPIs met or exceeded, successful team projects, or improvements in customer satisfaction. This will demonstrate your capability to deliver results.
Showcase Leadership Skills: Illustrate your leadership style and how it aligns with the company's values. Discuss your approach to engaging and motivating teams, as well as your experience in handling employee relations issues like disciplinaries and performance management.
How to prepare for a job interview at Sainsbury's
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching style and how you empower others to excel.
✨Understand the Online Shopping Experience
Familiarise yourself with the online shopping process and the challenges that come with it. Be ready to discuss how you would enhance the customer experience for both online and in-store shoppers, showcasing your understanding of operational efficiency.
✨Prepare for People Management Questions
Expect questions about managing performance, conducting disciplinaries, and handling employee relations issues. Think of specific situations where you've successfully navigated these challenges and be prepared to share your approach.
✨Demonstrate Your Commitment to Inclusivity
Since the company values inclusivity, be ready to discuss how you would foster an inclusive environment within your team. Share any experiences you have in promoting diversity and supporting colleagues from different backgrounds.