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- Tasks: Lead and coordinate an online picking and delivery team for a seamless shopping experience.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team that values leadership, service, and personal growth.
- Qualifications: Experience in management, exceptional customer service skills, and a track record of meeting KPIs.
- Other info: Flexible early morning shifts and opportunities for career development await you!
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers, both online and in-store.
- Collaborate with other managers to enhance the overall shopping experience in the store.
- Manage people by overseeing performance, capabilities, conducting disciplinary actions, and ensuring accurate scheduling and pay.
Our online teams typically work early mornings, from 04:00 to 08:00, to pick items for deliveries.
What makes a great online manager:
- Experience in line management within a fast-paced, operational environment.
- Exceptional customer service skills and the ability to coach a team to achieve the same.
- Proven track record of meeting KPIs or other performance metrics.
- Ability to handle disciplinary, performance, and employee relations issues.
- Leadership skills with the confidence to operate independently in the absence of senior management.
Working for us has great rewards
Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:
- 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on paydays.
- Annual bonus scheme based on performance.
- Free food and drinks in stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Matching pension contributions of 4-7.5%.
- Sainsbury’s share scheme for employee investment.
- Wellbeing support, including counseling and legal advice.
- Colleague networks for support and development.
- Cycle to Work scheme for bikes and equipment.
- Discounts on gym memberships, holidays, retail vouchers, and more.
An inclusive place to work and shop:
We are committed to inclusivity, ensuring all colleagues can reach their potential and every customer feels welcome. We offer family-related leave, support for carers, diversity initiatives, mentorship, training, and career growth opportunities. To learn more about our inclusivity efforts, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our success. With strong leadership, a passion for service, and a proactive approach, they empower teams to excel daily. They focus on product availability, safety, and seamless operations, making work rewarding for colleagues and shopping a superior experience for customers. This is how we bring our purpose to life through impactful actions.
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Customer and Trading Manager - Online employer: Sainsburys
Contact Detail:
Sainsburys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Research the online shopping trends and customer service expectations in the retail sector. Being knowledgeable about current practices will allow you to engage in meaningful conversations during the interview.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Use specific examples that demonstrate your ability to lead teams in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your track record of meeting KPIs. Mention how you can contribute to enhancing the shopping experience and managing performance effectively.
Showcase Your Coaching Abilities: Provide examples of how you've successfully coached teams in the past. Highlight any specific training or development initiatives you've led that resulted in improved performance.
Prepare for the Interview: Anticipate questions related to team management, performance metrics, and customer service scenarios. Be ready to discuss how you would handle disciplinary actions and employee relations issues.
How to prepare for a job interview at Sainsburys
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you engage with team members to enhance their performance.
✨Highlight Your Customer Service Experience
Exceptional customer service is key for this role. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction, and how you can instil that same ethos in your team.
✨Prepare for Performance Metrics Discussion
Since meeting KPIs is crucial, come equipped with data or examples that showcase your track record in achieving performance metrics. This could include improvements you've made in previous roles or how you've motivated your team to meet targets.
✨Understand the Operational Environment
Familiarise yourself with the fast-paced nature of the online picking and delivery service. Be prepared to discuss how you would manage scheduling and performance in such an environment, especially during early morning shifts.
