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- Tasks: Lead a night team to manage store replenishment and operations.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and community.
- Benefits: Enjoy discounts, bonuses, free food, and a supportive work environment.
- Why this job: Be part of a dynamic team that values safety, service, and personal growth.
- Qualifications: Experience in management and customer service is essential; resilience is key.
- Other info: Work full-time over 4 nights with a £4,500 premium on top of salary.
The predicted salary is between 36000 - 60000 £ per year.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable -Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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Customer and Trading Manager - Nightshift employer: Sainsbury's
Contact Detail:
Sainsbury's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with the specific challenges of nightshift work. Understanding how to manage your energy levels and maintain a positive attitude during late hours can set you apart as a candidate who is truly ready for the role.
✨Tip Number 2
Highlight any previous experience in line management, especially in fast-paced environments. Be prepared to discuss specific examples of how you've successfully led teams and handled performance issues, as this will demonstrate your capability to manage effectively overnight.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've gone above and beyond to ensure customer satisfaction. This is crucial for a role that involves maintaining high standards for a ready-to-serve store in the morning.
✨Tip Number 4
Research the company's commitment to inclusivity and diversity. Being able to articulate how you align with these values and how you would contribute to a supportive work environment can make a strong impression during your discussions.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and operational settings. Emphasise your ability to lead teams, manage performance, and handle disciplinary actions, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for nightshift work and your commitment to creating a safe and healthy environment for your team. Mention specific examples of how you've successfully managed teams in fast-paced environments.
Highlight Customer Service Skills: Since excellent customer service skills are crucial for this role, provide examples of how you've coached teams to deliver outstanding service. This will demonstrate your capability to maintain high standards in the store.
Showcase Resilience and Adaptability: Discuss your experience with the demands of nightshift work and how you’ve adapted to its physical and mental impacts. This will show that you understand the challenges and are prepared to handle them effectively.
How to prepare for a job interview at Sainsbury's
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences, how you motivate your team, and how you handle challenges. Use specific examples to illustrate your ability to manage people effectively.
✨Demonstrate Your Adaptability
Nightshift work can be demanding both physically and mentally. Share instances where you've successfully adapted to challenging situations or environments. Highlight your resilience and commitment to maintaining a safe and healthy workplace for your team.
✨Know Your KPIs
Understanding key performance indicators is crucial for this role. Familiarise yourself with common KPIs in retail management and be ready to discuss how you've monitored and improved performance metrics in your previous roles.
✨Emphasise Inclusivity
Inclusivity is a core value for the company. Prepare to talk about how you've fostered an inclusive environment in your past positions. Discuss any initiatives you've led or participated in that promote diversity and support for all team members.
